Supervisor, Police Telecommunications

HCC • Houston, TX

1d • Onsite

About The Position

The Supervisor of Police Telecommunications is responsible for advancing the institution’s proud tradition of excellence in academics, student life and community service. A well-run, well-staffed Police Communications Center is the central nervous system of all police activity on campus. This role involves supervising Police Telecommunications Operators, managing scheduling, and ensuring the smooth operation of the Communications Center. The ideal candidate is a multitasker who can remain calm under stress and perform the duties of a Telecommunications Operator when necessary.

Requirements

• High School degree or equivalent required
• Associate’s degree in criminal justice, management, or related field is required
• Intermediate Police Telecommunicator Certification, Texas Commission on Law Enforcement Standards and Education required
• Three (3) years police telecommunication experience including supervision and management experience is required
• Demonstrated ability to use computer and related software programs to support clerical and technical functions of the position
• Must have supervisory skills
• Must be able to define problems, collect data, establish facts, and draw valid conclusions
• Must have the ability to function in stressful circumstances
• Must have the ability to handle multiple tasks simultaneously
• Must have the ability to provide quality customer service
• Must be able to communicate effectively with individuals from diverse backgrounds
• Able to remain calm and courteous under stressful situations
• Satisfactory completion of a detailed work history and criminal background investigation by law enforcement to determine the applicant’s ability to meet minimum Texas Department of Public Safety and TCLEOSE qualifications regarding police telecommunications employment

Nice To Haves

• Bachelor’s degree preferred
• Field Training Officer and Instructor Certification preferred

Responsibilities

• Supervise the day-to-day work assignments/schedules, including making work assignments and monitor attendance
• Monitor calls for services receipt, processing and assignment, to ensure consistency with goals and objectives
• Responsible for daily maintenance of all routine and emergency “traffic” routed through the communications center
• Interview and recommend potential new hires for employment
• Train and assist in the evaluation of employee performance to ensure quality operations
• Provide subordinates appropriate administrative and technical support
• Listen and discuss problems with subordinates
• Investigates and resolves complaints against Telecommunications Operators
• Substitute and perform the duties of the Telecommunications Operator when needed
• Identify emerging problems and work for their resolution
• Prepare and submit reports as required
• Ensure compliance with relevant laws, policies, and procedures
• Document and schedule maintenance of all dispatch related equipment

Benefits

• Promotes opportunities for their professional growth and development
• Provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree