Supervisor, Players Club

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

7d•Onsite

About The Position

Under the direction of the Casino Marketing Manager, the incumbent is responsible for assisting the Player’s Club management staff in implementing, coordinating, and managing all Club programs in accordance with company directives.

Requirements

High School Diploma or equivalent required.
Some demonstrated customer service experience/training required or an equivalent combination of education and/or experience.
Ability to work flexible schedules, including nights, weekends and holidays is required.
Multi-lingual desirable and good phone etiquette required.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

Multi-lingual desirable

Responsibilities

Must adhere to the Seminole Tribe’s Policies and Procedures.
Enrolling members into the Rockin’ Rewards Club, embossing and issuing club cards, transporting supplies and forms and assisting club members with questions, redemptions and special requests.
Assist Player’s Club Manager and Asst. Manager with all Club activities including Club equipment ordering, installations and training.
Responsible for assisting in the overseeing of the interviewing, selection, training, and discipline process of subordinate team members.
Ensure Club Reports and supplies are processed and maintained.
Meet and greet players on the floor at special events and at promotions.
Supervise the Player’s Club booth when other supervisors are unavailable.
Will assist in making reservations for guest rooms, meals, massages, etc.
Will handle Player’s Club promotions and redemptions as applicable.
Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and concerns.
Maintain confidentiality of information and agree to and sign the Hard Rock confidentiality agreement.
MUST be familiar with and follow, exactly, the secret shopper criteria.
Perform other duties as assigned.