Spvr SPP Support Coordinators

QVC•West Chester, PA

1d•Hybrid

About The Position

As Supervisor, Planning & Broadcast Support, you will lead a team of four Support Coordinators whose work helps QVC promotions, live shows, and .com activity run accurately and smoothly. You will guide daily operational support for Planning and Broadcasting and serve as a key connection point across Planning, Merchandising, IT, Broadcasting, Accounting, and external vendors. You will coach and develop your team, manage coverage and escalations, and look for ways to improve the processes and systems that support QVC’s multi-platform business. This is a hybrid role requiring onsite work at Studio Park several days per month. Candidates must reside in Pennsylvania, Delaware, or New Jersey. Relocation assistance is not available.

Requirements

Experience leading, coaching, or coordinating the work of others.
Ability to prioritize multiple requests, manage escalations, and adapt schedules or identify workarounds to meet business needs.
Ability to build effective working relationships across levels and functions, including Planning, Merchandising, Broadcasting, IT, Accounting, and vendors.
Must reside in Pennsylvania, Delaware, or New Jersey.

Nice To Haves

Planning, merchandising, or broadcasting experience is preferred.
A bachelor’s degree is preferred.

Responsibilities

Lead, coach, and develop four Support Coordinators; coordinate schedules to maintain appropriate coverage and support consistent work quality.
Oversee accurate setup and execution of companywide promotions, including Free Shipping & Handling and Flash Easy-pay, along with daily activities affecting live shows and .com promotions.
Serve as a primary contact for Planning and Broadcasting support requests; coordinate with internal teams and vendors to investigate issues and drive timely resolution.
Guide the team’s management of planning and merchandising systems and information, including vendor funding forms, royalties, approval limits, hierarchies, and action codes.
Identify operational or system improvement opportunities, report recurring issues, and partner with Planning and cross-functional teams on solutions and special projects.