Supervisor Phlebotomy — Laboratory — Roper Hospital

Roper St. Francis Healthcare • Charleston, SC

2d • Onsite

About The Position

This position is responsible for the day-to-day supervision and oversight of the phlebotomy team, including phlebotomy collections and the daily operations of the receiving and specimen processing areas. The role involves training employees and students, managing hiring, HR employee conversations, disciplinary actions, employee rounding, competency assessments, evaluations, and scheduling. The Supervisor will evaluate and improve department processes, ensuring compliance with organizational policies and Joint Commission standards. They will work independently and collaboratively with leadership to support key operational goals, and partner with leaders to establish operating procedures, enhance clinical workflows, increase productivity, and improve overall quality outcomes in both inpatient and outpatient settings. Additionally, the role includes performing CLIA waived and moderate complexity testing and working closely with leadership on improvement projects and employee engagement.

Requirements

• High school diploma or GED required.
• At least 2 years of phlebotomy experience required.
• Maintains knowledge of and complies with established policies and procedures. Includes OSHA-Blood borne Pathogen Standard, OSHA-Hazardous Chemical Communication Standard, and Clinical Laboratory Improvement Act.
• Assures a clean and save business office, including treatment rooms, kitchen, and restroom.
• Turns on/off computers and printers as appropriate for use.
• Always behaves in a professional manner.
• Always maintains a professional appearance.
• Provides appropriate customer service and clear communication as directed by our organization’s Standards of Behavior with patients, lab staff, physicians, and other employees.
• Mentors’ others in these behaviors.

Nice To Haves

• Phlebotomy certification strongly preferred.

Responsibilities

• Oversees functions of phlebotomy, laboratory receiving and specimen processing.
• In charge of scheduling coverage for all shifts.
• Frequently visits collection locations and documents observations.
• Assists with coverage for all phlebotomy needs, ensuring two patient identifier (name and date of birth) and assists with receiving and specimen processing to ensure samples are properly spun, poured off, stored and/or distributed to the laboratory for testing.
• Works closely with proper processing of reference testing.
• Functions as a laboratory liaison between all areas of the lab, hospital units, registration, provider practices and outpatient draw sites to ensure collaborative quality care as it relates to all phases of sample collection.
• Responsible for overseeing all hiring, payroll, HR related employee conversations, employee disciplinary action, employee rounding, competency, and evaluation of teammates.
• Maintains inventory by orders supplies and equipment for his area of oversight as well as client needs as necessary and ensuring this is cost effective for the phlebotomy team.
• Follows all protocols for specimen collection and handling, documentation, interpretation, completion, and care of the patient during all phases of specimen collection.
• Works closely with LIS/IT department to troubleshoot accuracy of orders and functionality.
• In-services staff on all IT functions related to phlebotomy duties.
• Collaborates with lab educator for the oversight of phlebotomy student rotations and affiliate programs.
• Responsible for LIS Registration and ensuring EMR registration is complete prior to placing orders.
• Leads regularly scheduled phlebotomy team meetings and rounds frequently with staff.
• Attends LDI workshops.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED