Supervisor, Pharmacy Technician Dispensing 503A (2nd shift)

Empower Pharmacy•Houston, TX

3d•Onsite

About The Position

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together.

Requirements

Minimum of 2 years of management experience, with at least 2 years in a pharmacy setting preferred.
High school diploma or equivalent is required
Thorough knowledge of Texas pharmacy laws and inventory management practices, with proficiency in Microsoft Office Suite and pharmacy management systems.
Current registration and good standing with the Texas Board of Pharmacy as a pharmacy technician required.
Strong leadership and team management skills, with a focus on fostering a collaborative and inclusive work environment.
Proficient in data analysis and operational optimization, with experience in utilizing AI tools for process improvement.
Comprehensive understanding of regulatory compliance and quality assurance in a pharmaceutical dispensing environment.
Effective communication and problem-solving skills, with the ability to handle escalations and customer relations professionally.

Nice To Haves

further educational qualifications in pharmacy or management are advantageous.

Responsibilities

Direct daily dispensing activities by translating production priorities into clear assignments, sequencing work, balancing labor, and monitoring flow against service commitments.
Coordinate staffing, equipment, materials, and handoffs across shifts to sustain throughput and operational continuity.
Serve as the primary shift escalation point for workflow interruptions, personnel concerns, customer-impacting events, and system exceptions.
Maintain shift-level accountability for dispensing accuracy, safety, productivity, and adherence to approved policies, pharmacy laws, and quality systems.
Sustain continuous audit and inspection readiness by verifying records, training status, workstation controls, and procedural compliance throughout the shift.
Identify operational and compliance risks before they affect quality, patients, or service.
Lead, coach, and hold dispensing technicians accountable for results, behaviors, attendance, and procedural discipline.
Develop technician capability through structured onboarding, cross-training, skills verification, and ongoing feedback tied to operational needs.
Translate new policies, technologies, and workflow changes into practical shift-level adoption plans.
Analyze dispensing performance across productivity, accuracy, rework, downtime, staffing, and service indicators to identify meaningful trends.
Lead practical Lean and continuous-improvement efforts that simplify work, reduce waste, and strengthen control.
Collaborate with Pharmacy Operations, Quality, Training, Inventory, Customer Service, Facilities, and Technology to resolve dependencies and advance shared priorities.