Supervisor, Pharmacy Support & Operations

Cencora•Knoxville, TN

2d•Onsite

About The Position

Supervises day-to-day specialty pharmacy support and dispensing coordination to meet productivity, service, safety, and quality targets. Leads a frontline team executing patient onboarding, benefits verification, prior authorization coordination, refill scheduling, order fulfillment, and cold‑chain logistics under approved SOPs. Oversees workload planning, shift scheduling, and KPI tracking to maintain cycle time, accuracy, adherence, and shipment timeliness. Improves local processes and tools, resolves routine operational issues, and upholds privacy, security, and accreditation requirements.

Requirements

National Certified Pharmacy Technician and Registered Pharmacy Technician in the state of Tennessee
4+ years community/retail/ambulatory pharmacy or health-system related experience.
Must be proficient in Microsoft Office, including Word, Excel, and PowerPoint
Candidates should have prior experience on pharmacy dispensing systems and be familiar with insurance adjudication processes.

Responsibilities

Supervises scheduling of pharmacy technical staff.
Coordinates in-services when needed.
Assesses departmental productivity.
The performance of key responsibilities must meet expectations as defined in the performance standards of this position description.
Regular and reliable attendance is an essential function.
A team member who does not meet attendance standards outlined in the Personnel Policy, Attendance and Tardiness, is not qualified for this position.
Ability to report for work in a condition to perform job responsibilities and essential functions in a safe and productive manner.
Ability to meet the physical requirements for the position.
Ability to get along with others and consistently engage in and promote positive interactions in the workplace.
Ability to operate computer and various software.
Ability to communicate effectively both verbally and in writing.
Ability to supervise team members effectively to maximize potential.