Supervisor Operations Support U.S.

Purolator•Memphis, TN

10d•Onsite

About The Position

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn. When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards we’ve won for shipping to, from, and within Canada. Purolator International provides a “Best in Class” Total Rewards package to employees and their families. We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc. The role of the Operations Support Specialist is to assist the District Service Quality Supervisor within a specific branch. The Operations Support Specialist will be overseeing the operation and the warehouse personnel within the facility. This involves processing freight on the floor as needed, and shipment entries into our ERP system. This position will also supervise the IT component where customer enters shipping to ensure accuracy in shipment entries and working with brokers to ensure shipment moving in timely fashion. This position will operate on its own, as the Operations Manager is based in another branch and not locally present. Therefore, a problem-solving mindset is required, along with demonstrated experience in problem solving without constant supervision or guidance. The scheduled for this role is Monday - Friday 12:00pm -8:30am EST

Requirements

2+ years operations experience
Proficient in MS Office. Must be computer literate and able to process shipments into enterprise system
Ability to handle multiple tasks in a fast-paced, constantly changing environment
Flexibility for occasional shift change during peak season

Nice To Haves

2+ years’ experience supervising a team preferred
Transportation or freight forwarding experience a plus

Responsibilities

Work with Manager to establish work goals, strategy, and standards to be achieved by team
Orient new staff members to the organization and department policies and procedures; review his/her position tasks and expectations of performance
Cross train in other warehouse positions as needed
Load and unload packages from processing stations / trailers
Receiving, weighing, measuring, scanning, labeling, and shipping while adhering to all Safety and Security regulations
Affixing labels to the packages; Scanning boxes from inbound staging area; Preparation of Bill of Ladings
Sign for vendor packages as they arrive throughout the day
Safety, upkeep, opening and closing, security, inspections etc.
Print customs paperwork from the broker, confirm brokers received, accepted by customs, and make sure customs paperwork for the day
Review strip sheet to prep work for inbound freight
Print out Customer Commercial Invoices, apply PARS, fax off to different brokers, review PARS and confirm clear
Monitor our ERP system to manage inbound shipment board
Assist Billing with finalization of HAWBS (validating dims, confirm bill to account, ensure auto calculation, MAWB finalization)
Weekly Reporting
Complete Health & Safety compliance trainings as required
Carry out other duties as appropriate and as assigned by his/her manager

Benefits

Medical & Prescription Drugs (80%+ premium paid by Employer)
Employer Funded Health Savings Account (H.S.A)
Dental and Vision plans
Employer funded Short/Long Term Disability & Life Insurance
Accident, Hospital & Critical Illness Plans
Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
Annual Bonus Incentive Plan
Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
Paid Holidays
100% Paid Extended Parental/Maternity Leave Program
100% subsidized pay Military/Reserves Leave Program
Tuition Assistance
Wellness Program
Identify Theft Protection Discount Program
Pet Insurance Discount Program