U.S. Head of Operations

SCOR•Charlotte, NC

5d•Hybrid

About The Position

The Head of Operations represents the Operations function in the local entity and as such leads all Operations activities. The scope of responsibility encompasses local procurement, real estate projects, travel, governance of third parties, and business continuity. All activities are undertaken with the support of the Regional Head of Operations and the Global Functional Units (Procurement, Real Estate and General Services, Travel Operations, Operations Governance and Business Resilience).

Requirements

Master's degree in Business Administration, Operations Management, or related field
10+ years of experience in operations, procurement, or facilities management
Service excellence mindset
Excellent communication and interpersonal abilities
Knowledge of business continuity planning and office security best practices
Experience in budget oversight and financial management
Ability to manage multiple priorities in a dynamic environment
Candidates must have valid authorization to work in the U.S. without the need for employer sponsorship now or in the future.

Nice To Haves

You may not meet every requirement listed in the job description. If you bring broad expertise and alignment to the role and resonate with our core values, we encourage you to apply.

Responsibilities

Perform local procurement including supplier selection, contract negotiation, and purchasing
Oversee local procure-to-pay activities: orders management, invoicing and payment, in line with Group standards
Ensure adherence with the Procurement Management Standard
Support local real estate projects driven by the Group Real Estate team and coordinated by Regional Operations, including office moves, renovations, and space optimization
Supervise local General Services activities (e.g., mailroom, cleaning, catering, reception)
Implement physical security standards and ensure adherence with the Physical Security Management Standard
Implement Group sustainability standards (e.g., non-use of plastic charter) and perform local sustainability reporting
Provide local and ad hoc Travel support in line with Group Travel & Expenses Management Standard
Ensure adherence with Third Party Risk Management and Information Governance standards and perform the required activities when engaging with a Third Party
Maintain documentation and reporting for audits and regulatory reviews
Support the Business Impact Analysis (BIA) campaign covering local processes, and driven by the Group Business Resilience team
Develop and maintain local Business Continuity Plans (BCP)
Set up local Incident Management Team, and conduct regular testing and training to ensure business continuity and employee safety
Ensure adherence with the Business Continuity Management Standard
Oversee the local Operations budget and ensure financial discipline in this domain

Benefits

Medical, vision, and dental coverage
401(k) Plan with a competitive match
Company-funded Defined Contribution Retirement Program
Life and AD&D insurance
Long- and Short-Term Disability
Flexible Parental Leave
Unlimited Sick Days
Volunteer Time
Summer Fridays
Learning & Development Resources
Personal Wellness Tools and Rewards
Competitively priced gym memberships from a large nationwide network of gym brands and local fitness studios
And More!