Supervisor Patron & Valet Services
About The Position
The Supervisor Patron & Valet Services is responsible for various personnel functions including hiring, annual reviews, and merit recommendations. This role develops staffing schedules and approves Time and Attendance. The supervisor provides customer service and job-related training to new and existing staff, and coaches individual team members to promote personal growth and service improvement. This position coordinates daily staffing needs with other departmental supervisors to ensure adequate coverage across all venues, and oversees daily financial transactions of Valet staff. The supervisor handles all customer service inquiries, issues, and complaints promptly and professionally, tracking all complements and complaints to recognize patterns for proactive action. Regular inspections of equipment and patron/valet areas are conducted to ensure they remain in good working order. The role assists with Patron and Valet duties to ensure excellent customer service at all times for patients and guests. Input is provided to the Director regarding the compilation of the annual operating and capital equipment budgets, and staff are managed to keep payroll expenses within budgeted hours. Teamwork among all Patron and Valet staff is promoted, with a positive attitude exhibited related to duties and positive interaction with all Medical Center staff. On-call coverage is alternated with other supervisors to ensure adequate weekend coverage. Public facing areas are inspected daily to ensure workplace standards are maintained, and staff are held accountable for keeping work locations neat and free of visible personal items.
Requirements
- High school diploma or GED equivalent required
- Three years supervisory experience in the Patron and Valet industry or in another customer service focused industry preferred.
- Valid applicable state driver's license.
- Strong communication skills
- Familiarity with MS Office products such as Excel and Word
- Ability to multi-task in a high stress environment
- Self-motivated
- Proven ability to work well with others in a team-oriented environment
Nice To Haves
- Associate's degree preferred.
Responsibilities
- Responsible for various personnel functions including hiring, annual reviews, and merit recommendations.
- Develops staffing schedules and approves Time and Attendance.
- Provides customer service and job-related training to new and existing staff.
- Coaches individual team members to promote personal growth as well as improvement in services.
- Coordinates daily staffing needs with other departmental supervisors to ensure adequate coverage across all venues.
- Oversees daily financial transactions of Valet staff as appropriate.
- Handles all customer service inquiries, issues and complaints promptly and professionally.
- Tracks all complements and complaints to recognize patterns so that proactive action can be undertaken.
- Conducts regular inspections of equipment and patron/valet areas to ensure that they remain in good working order.
- Assists with Patron and Valet duties to ensure excellent customer service at all times for patients and guests.
- Provides input to Director regarding the compilation of the annual operating and capital equipment budgets.
- Manages staff to keep payroll expenses within budgeted hours.
- Promotes teamwork among all Patron and Valet staff.
- Exhibits a positive attitude related to duties.
- Interacts in a positive manner with all Medical Center staff.
- Alternates on-call coverage with other supervisors to ensure adequate weekend coverage.
- Inspects public facing areas daily to ensure that work place standards are maintained.
- Holds staff accountable for keeping work locations neat and free of visible personal items.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
