PATRON SERVICES SUPERVISORS

Canadian Opera Company•Toronto, ON

6d•CA$24 - CA$25•Onsite

About The Position

The Four Seasons Centre for the Performing Arts (FSCPA) is seeking a part-time Patron Services Supervisor to deliver and oversee service excellence to patrons and guests during performances and events. This role involves supervising Front of House and Bars/Concessions, and cooperating with Facility Management and Event Planning departments. The position is in-person, with a fluctuating weekly schedule averaging 15-20 hours per week, primarily evenings and weekends, with opportunities for daytime matinees. A minimum commitment of 3 shifts per week is required.

Requirements

At least 2 years’ experience in front of house, food & beverage service, hospitality, and/or events-related roles
A combination of customer service experience and aptitude as a team lead are preferred
Positive and courteous interactions with all guests, clients, and colleagues
Ability to understand and follow house standards and systems, to support positive Patron, Colleague and Client outcomes
Strong leadership skills, including the ability to provide supportive feedback for entry-level staff to ensure all service objectives are surpassed
Excellent interpersonal and communication skills, both written and verbal
Ability to foster/maintain professional, positive and effective interactions with others
Ability to remain calm, as well as make others at ease, feel more confident/positive in stressful situations; combined with the ability to make appropriate decisions quickly
Attention to detail, time-management skills combined with the ability to problem solve and re-prioritize as needed
Cash handling experience
Proficiency with Microsoft Office applications (Word, Excel, Outlook, SharePoint, Teams, etcetera) as well as point of sale software
Required to stand/walk for extended periods of time
Able to lift 20 pounds without difficulty
Comfortable with heights, elevators, and stairs
Comfort using a radio
Current Smart Serve certification
Current Safe Food Handler certification

Responsibilities

Demonstrate and exemplify service excellence at all public-facing touch points
Coach, train, and support all Patron Services colleagues throughout their shifts, including staff briefings
Respond to customer service situations as they occur, ensuring timely de-escalations and solutions
Collaborate with operational leadership within the Four Seasons Centre to ensure and fortify building readiness and event standards
Inspect and oversee spaces from set-up to strike, ensuring all in-house and rental equipment, product, furniture, and smallwares are ready for service
Oversee set-up and strike of bar and concession services, taking a hands-on approach
Ensure that event spaces are clean and closed at the end of the shift
Uphold compliance with house policies, government agencies, guidelines, and best practices for venue health and safety
Cash handling and product management, including the preparation of the daily sales report
Review and prepare Performance planning documents and supervise both the FOH and F&B team members appropriately (up to 35 people daily)
Complete end-of-shift reports
Other administrative duties include counting inventory, entering timesheets, and ordering products
Additional job duties, as business needs require