Supervisor Patron & Valet Services

Advocate Health and Hospitals Corporation • Winston Salem, NC

3d • Onsite

About The Position

The Supervisor Patron & Valet Services is responsible for various personnel functions including hiring, annual reviews, and merit recommendations. This role develops staffing schedules and approves Time and Attendance. The supervisor also provides customer service and job-related training to new and existing staff, coaches individual team members, and coordinates daily staffing needs with other departmental supervisors to ensure adequate coverage across all venues. Additionally, the supervisor oversees daily financial transactions of Valet staff, handles customer service inquiries, issues, and complaints, and conducts regular inspections of equipment and patron/valet areas. This position assists with Patron and Valet duties to ensure excellent customer service and provides input to the Director regarding budget compilation. The supervisor promotes teamwork, exhibits a positive attitude, and alternates on-call coverage with other supervisors to ensure adequate weekend coverage. They also inspect public facing areas daily to ensure work standards are maintained and holds staff accountable.

Requirements

• High school diploma or GED equivalent required
• Three years supervisory experience in the Patron and Valet industry or in another customer service focused industry preferred.
• Valid applicable state driver's license.
• Strong communication skills
• Familiarity with MS Office products such as Excel and Word
• Ability to multi-task in a high stress environment
• Self-motivated
• Proven ability to work well with others in a team-oriented environment

Nice To Haves

• Associate?s degree preferred.

Responsibilities

• Responsible for various personnel functions including hiring, annual reviews, and merit recommendations.
• Develops staffing schedules and approves Time and Attendance.
• Provides customer service and job-related training to new and existing staff.
• Coaches individual team members to promote personal growth as well as improvement in services.
• Coordinates daily staffing needs with other departmental supervisors to ensure adequate coverage across all venues.
• Oversees daily financial transactions of Valet staff as appropriate.
• Handles all customer service inquiries, issues and complaints promptly and professionally.
• Tracks all complements and complaints to recognize patterns so that proactive action can be undertaken.
• Conducts regular inspections of equipment and patron/valet areas to ensure that they remain in good working order.
• Assists with Patron and Valet duties to ensure excellent customer service at all times for patients and guests.
• Provides input to Director regarding the compilation of the annual operating and capital equipment budgets.
• Manages staff to keep payroll expenses within budgeted hours.
• Promotes teamwork among all Patron and Valet staff.
• Exhibits a positive attitude related to duties.
• Interacts in a positive manner with all Medical Center staff.
• Alternates on-call coverage with other supervisors to ensure adequate weekend coverage.
• Inspects public facing areas daily to ensure that work place standards are maintained.
• Holds staff accountable for keeping work locations neat and free of visible personal items.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED