Supervisor, Patient Referral Coordinators (Full-Time, Exempt)

Enloe Health • Chico, CA

12d • Onsite

About The Position

The Supervisor is responsible for the development, coordination, and operational management of their department. The Supervisor is also responsible for supervising department staff, assisting with program development, and business planning in collaboration with the Director of Ambulatory Operations. The Supervisor is responsible for collecting and processing departmental referrals, verifying and updating patient demographic data and verifying insurance eligibility, monitoring external reports, and data entry into the Electronic Medical Record (EMR) daily for areas in which they supervise. The Supervisor is responsible for communicating with our Leadership Teams to ensure referrals are triaged and approved correctly, support the department along with monitoring workflows and work queues for accuracy. This would include RightFax submissions, internal referral request, department specific needs based off algorithms to triage and approve referrals timely. The Supervisor creates a friendly, cooperative impression throughout all interactions with internal and external customers and works independently to prioritize and manage multiple functions in fast-paced environment. The Supervisor collaborates with providers, staff and Enloe’s leadership team to plan, organize, coordinate, and monitor the provision of quality and efficient health care services and resources to promote optimal clinical, financial and satisfaction outcomes across the continuum of care.

Requirements

• Two years of clerical and data entry experience in a medical front office or back-office setting to include referrals
• One-year supervisory experience in a hospital ambulatory area, hospital-based clinic or medical practice setting
• Technical competence
• Communication skills
• Leadership skills
• Good organization
• Planning skills
• Creative problem solving
• Sensitivity for the patient and family in crisis
• Demonstrates knowledge of understanding different service lines throughout Enloe Medical Center
• Able to communicate in a knowledgeable and articulate manner with physicians and nurses regarding patient status and care required
• Able to work with other department staff and all other hospital personnel in professional, positive, efficient, and tactful manner
• Able to deal with the public in a professional and tactful manner, as it relates to questions or concerns regarding patient’s conditions, status and care preferred
• Ability to interface with all hospital departments so that the resources may be utilized to maximize patient care in an expedient fashion
• Must be able to change priorities with the ever-changing patient status and subsequent workloads required
• Must possess computer data entry skills
• Must be able to fulfill the essential functions of the position
• Demonstrates strong leadership, decision-making and judgment skills

Nice To Haves

• Associate or bachelor’s degree in business, healthcare, or related field
• Referral experience
• Medical billing experience
• Medical terminology
• Database knowledge
• Data research and report composition
• Electronic Medical Record

Responsibilities

• Collecting and processing departmental referrals
• Verifying and updating patient demographic data
• Verifying insurance eligibility
• Monitoring external reports
• Data entry into the Electronic Medical Record (EMR) daily for areas in which they supervise
• Communicating with Leadership Teams to ensure referrals are triaged and approved correctly
• Supporting the department
• Monitoring workflows and work queues for accuracy
• RightFax submissions
• Internal referral requests
• Department specific needs based off algorithms to triage and approve referrals timely
• Creating a friendly, cooperative impression throughout all interactions with internal and external customers
• Working independently to prioritize and manage multiple functions in a fast-paced environment
• Collaborating with providers, staff and Enloe’s leadership team to plan, organize, coordinate, and monitor the provision of quality and efficient health care services and resources to promote optimal clinical, financial and satisfaction outcomes across the continuum of care

Benefits

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree