Supervisor Patient Financial Services

Altru Health System•Grand Forks, ND

4d•$57,824 - $86,757•Onsite

About The Position

The Supervisor Patient Financial Services provides leadership over the Patient Financial Services teams, overseeing self-pay account management and patient collections. This role ensures timely, accurate, and compliant handling of patient accounts, staff performance, and process improvement across assigned functions.

Requirements

Associates - Related Field
A minimum of 3 years Related Experience
Proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.
Driver's License with Acceptable Driving Record
Driver's License - Current State Licensed

Nice To Haves

Bachelors - Related Field

Responsibilities

Provides direct supervision and daily operational oversight of the Patient Account Representative (PAR) and Revenue Cycle Assistant (RCA) teams, including self-pay account work.
Oversees collection activities for patient self-pay accounts receivable, evaluates collection strategies, and ensures compliance with payer, regulatory, and organizational requirements.
Works with patients to secure payment or payment arrangements, ensuring they are informed of their financial obligations; communicates with third-party vendors and other stakeholders to facilitate timely payments.
Supervises, coaches, and supports assigned staff; monitors productivity, quality, and performance, and addresses issues through coaching and corrective action as needed.
Identifies trends, risks, and performance gaps; analyzes root causes and drives workflow improvements to increase efficiency, accuracy, and revenue protection.
Establishes and monitors performance metrics related to quality, timeliness, and throughput; escalates issues and recommends corrective actions.
Advises leadership on financial performance, monitors budget compliance, and works with the Manager on fiscal management, policy creation, and staff management.
Collaborates with Finance, Patient Financial Services, Compliance, and Information Technology to resolve issues, support audits, and implement process or system changes.
Collaborates with the trainer to develop staff training tools and participates in process improvements and training.
Performs other duties as assigned or needed to meet the needs of the department/organization.