Supervisor, Patient Accounts Management

DUNCAN REGIONAL HOSPITAL•Duncan, OK

About The Position

This position is a part of a team of supervisors responsible for managing the Business Office division of the billing department and supervising the day-to-day operations of assigned team members to ensure accurate billing of claims and subsequent follow-up. This position with assist with projects, as needed. RESPONSIBILITIES (ESSENTIAL FUNCTIONS): Serve as part of a supervisor team in managing day-to-day departmental operations. Manage self-pay collections activities of DRH Business Office. Serve as patient and clinic resource for questions regarding patient accounts. Analyze and self-pay Accounts Receivable (A/R) to manage AR days. Assign workloads to meet departmental goals. Train and evaluate team members. Manage team members’ schedules/monitors time and attendance. Assist in identification, development, and implementation of improvement plans for the Business office. Maintain current knowledge of insurance guidelines. Assist Director with monthly reporting and special projects for PAM department. Regular attendance and punctuality for scheduled shifts. Must be flexible and available based on staffing requirements; weekends, holidays, and on call. Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings. Must adhere to, and promote, safety protocols at all times. Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations. Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values. Performs other related duties as assigned.

Requirements

Communication skills including fluency in oral and written English.
Basic computer skills including the ability to send/receive/email, navigate information technology associated with the position, and use Electronic Health Record information tools.
Excellent written, verbal, and interpersonal communication skills
Ability to remain flexible to quickly adapt to urgent situations.
Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.
High school diploma or equivalent required.
At least 5 years of experience working with medical claims recovery and/or denials management and regulations within a healthcare environment.
Must be knowledgeable in insurance billing and collections.
Ability to apply the skills of self-motivation and project management.
Ability to read, interpret and apply policies, procedures and legal requirements.
Ability to exercise initiative, judgment, discretion, and decision making consistent with organizational objectives.
Proven ability to analyze and solve problems to deliver results.
Must have strong interpersonal skills to successfully represent the department and organization at all levels.
Familiarity with standard office equipment.
Ability to handle multiple tasks in timely manner.
For those positions requiring travel, a current valid driver’s license and automobile liability insurance must be maintained.
As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.

Nice To Haves

At least five (5) years of experience in a lead or supervisory experience is preferred.

Responsibilities

Serve as part of a supervisor team in managing day-to-day departmental operations.
Manage self-pay collections activities of DRH Business Office.
Serve as patient and clinic resource for questions regarding patient accounts.
Analyze and self-pay Accounts Receivable (A/R) to manage AR days.
Assign workloads to meet departmental goals.
Train and evaluate team members.
Manage team members’ schedules/monitors time and attendance.
Assist in identification, development, and implementation of improvement plans for the Business office.
Maintain current knowledge of insurance guidelines.
Assist Director with monthly reporting and special projects for PAM department.
Regular attendance and punctuality for scheduled shifts.
Must be flexible and available based on staffing requirements; weekends, holidays, and on call.
Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
Must adhere to, and promote, safety protocols at all times.
Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations.
Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
Performs other related duties as assigned.