Patient Accounts Supervisor

NORTHWEST SURGICAL•Vancouver, WA

9h•Onsite

About The Position

Rebound is hiring a full-time Patient Accounts Supervisor to work out of our Stone Mill Business Office in Vancouver, WA. This position is responsible for daily operations, team leadership, and performance oversight of three key revenue cycle teams: Patient Accounts Customer Service, Financial Clearance, and Patient Collections. This role ensures efficient back office workflows, exceptional patient communication, and consistent achievement of financial goals. The supervisor leads staff in managing patient balances, verifying financial readiness prior to service, and collecting outstanding amounts primarily through Epic, MyChart, phone, text messaging, and letter correspondence. This position plays a vital role in in enhancing cash flow, reducing bad debt, and improving the patient financial experience.

Requirements

High school graduate or GED. Bachelor’s Degree preferred.
Three to five years of revenue cycle experience.
Two years of supervisory or management experience.
Strong experience with Epic and workflows related to financial clearance, patient balances and collections.
Knowledge of commercial and government payer policies, billing guidelines and site of service rules, especially specific to ASC.
Knowledge of basic accounting and management principles, including computer accounting programs, spreadsheets and applications.
Knowledge of medical terminology, basic coding and office procedures, third-party and insurance procedures.
Skill in establishing and maintaining effective working relationships with other employees, patients, organizations and the public.
Ability to identify, solve problems and correct errors.
Ability to plan workflow and implement appropriate actions.

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
Directly supervise Patient Access, Financial Clearance and Patient collections staff.
Assign work based on volume, skill level, and cross-functional needs across the three teams
Ensure coverage for key work queues and communication channels (calls, MyChart, estimates, payment plans, etc.).
Conduct regular team huddles, performance reviews, and coaching to improve productivity and service quality.
Oversees the resolution of patient balance inquires, payment disputes, and escalated service complaints.
Ensures timely generation and communication of estimates, insurance verification, and pre-service collection tasks.
Monitor and manage collection efforts for past due accounts, including payment plans and financial hardship evaluations.
collaborate with Financial Clearance Reps, Insurance verification, Scheduling, and Billing for workflow alignment.
Maintain working knowledge of Epic modules, including Registration, Estimates, RTE, MyChart, Work queues, and Payment Plan set up.
Ensure proper documentation and standardization across all patient communications and financial actions
Identify gaps or inefficiencies in Epic workflows and work with IT/Leadership to implement improvements.
Promote a respectful, patient-focused approach to financial discussions across all channels.
Track and report on key metrics: response times, call resolution, estimate accuracy, collection rates, and account aging.
Develop and implement training programs for new hires.
Crosstrain staff across functions to allow flexible coverage during peak volumes or absences.
Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
Perform other duties as assigned.

Benefits

Medical/Vision/Rx
Dental
401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
Company paid Life Insurance/AD&D
Voluntary Life insurance/AD&D
Company paid short and long-term disability
Flexible Spending and Health Saving Accounts
Employee Assistance Program
Free Parking
Paid Time Off accrued at up to 24 days in your first year based on FTE