Patient Accounts Rep.

Nebraska Methodist Hospital•Omaha, NE

13h•Onsite

About The Position

Why work for Nebraska Methodist Health System? At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in. Job Summary: Location: Methodist Corporate Office Address: 825 S 169th St. - Omaha, NE Work Schedule: Mon - Fri, 8:00am to 4:30pm The customer support representative is the point of contact to our many customers. Responsible for providing exceptional customer service by addressing inquiries, resolving issues, and offering solutions to ensure customer satisfaction, interacting with customers via phone and email.

Requirements

High School Diploma or General Educational Development (G.E.D.) required.
Requires analytical ability to review accounts to determine appropriate action.
Requires the ability to discuss financial options such as bank loans, financial assistance, and payment plans.
Requires the ability to multi task and manage time effectively
Requires the ability to work both independently and within a team
Is compliant with HIPPA regulations
Superior communication, organizational and analytical skills
Strong attention to detail
Strong interpersonal and customer service skills
Ability to work in a fast paced environment
Ability to comply with procedural guidelines and maintain confidentiality
Basic knowledge of insurance processing terminology

Nice To Haves

1-2 years of previous customer service experience in a call center or business office setting, preferably in the healthcare field.

Responsibilities

Responds promptly to customer inquiries and concerns via phone, emails, or mail.
Escalates customer issues to the appropriate department, manager or health system service areas to facilitate patient account resolution.
Communicates to the patient on cost estimate for scheduled procedures and discusses financial options.
Will have to meet monthly and yearly point of service goals.
Completes check and credit card transactions according to established guidelines, prepares receipts, and answers patient questions about transactions.
Updates demographic and insurance information, and documents all activities in the patient accounting system.
Strong communication and collaboration with patient and vendors.
Provides leadership with process improvement recommendations
Documents all activity with patient accounts concisely, including future steps needed for resolution.
Engages in continuous professional development.
Assist patients with navigating in the patient portal.