Supervisor-Patient Access

Presbyterian Healthcare Services•New York, NY

3d•$50,482 - $77,106•Onsite

About The Position

Lead and oversee daily operations for Patient Access areas, ensuring efficient admission, registration, and pre-registration processes. Supervise Patient Access staff while ensuring accurate insurance verification for PHS patients. Monitor productivity, compliance, and staffing across multiple registration points to deliver high-quality patient service.

Requirements

High School Diploma required
Minimum of 2 years of experience in a related field required
1 year of supervisory experience preferred
Strong critical thinking skills and attention to detail
Ability to effectively interact with customers to understand needs and clearly explain information
Proficiency in Microsoft Office applications
Strong organizational and time management skills
Ability to work effectively with all levels of staff, management, board members, and the public in high-stress situations
Excellent verbal communication skills, including in-person and telephone interactions with members, employer groups, brokers, physicians, and office staff
Strong written communication skills
Ability to work independently with minimal supervision, manage time effectively, and resolve issues proactively
Flexibility with work hours, including support for 24/7 operations as needed

Nice To Haves

some college coursework preferred

Responsibilities

Select, assign, and oversee department staff, ensuring appropriate training and readiness to perform assigned duties
Coach, mentor, and develop staff to meet performance expectations, including quality, productivity, and attendance standards
Initiate and manage coaching, corrective actions, and performance improvement plans as needed
Ensure compliance with departmental policies, procedures, and regulatory requirements (JCAHO, CMS, EMTALA, HIPAA, and other state/federal guidelines)
Monitor productivity, staffing levels, and overtime to align with budget and patient volume demands
Collaborate with leadership to establish productivity standards and evaluate staffing needs (temporary and permanent)
Review operations and workflows to identify inefficiencies and implement process improvements
Manage work queues, reports, and account activity to ensure timely and accurate billing readiness and documentation
Address patient, physician, and staff concerns, ensuring excellent customer service and effective resolution of issues
Foster team engagement and professional growth through regular 1:1 meetings, mentorship, and continuous development opportunities