SUPERVISOR, PATIENT ACCESS - Full Time Day Shift (23764)

Bergen New Bridge Medical Center • Paramus, NJ

7d • Onsite

About The Position

Join Our Team at New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Patient Access Supervisor.

Requirements

• 2-3 years' previous Admitting department supervisory experience preferred.
• Good oral and written communication skills.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position.

Responsibilities

• Oversees the daily activities of the Patient Access department with special emphasis on the ED and Centralized Scheduling Department to ensure department standards.
• Responsible for the timely collection of demographics, financial and regulatory information to conduct an assessment of the hospital’s financial and compliance risk, related to the delivery of patient care.
• Ensures timely collection of patients copays.
• Educates evening/overnight/weekend staff of any changes pertinent to their job duties and responsibilities and provides guidance to the Weekend Patient Access Coordinator.
• Ensures that all Patient Access employees adhere to the hospital Time and Attendance Policy and initiates disciplinary action if necessary.
• Ensures that pre-registrations are maintained for at least an 85% level for both the Medical and Behavioral Clinics.
• Assists with and responds to escalated “customer” calls.
• Investigates and resolves complaints, questions and concerns in a professional manner taking corrective action in those situations requiring immediate intervention.
• Supervises and assists with the orientation of new employees.
• Ensures that employees are trained to effectively and efficiently perform their job duties especially during their probationary period.
• Re-evaluates existing employees and makes recommendations for retraining if necessary.
• Works closely and professionally with Nursing and Ancillary departments in an effort to maintain a team approach.
• Works closely with the ADN to obtain an accurate evening Census Count.
• Develops/reviews weekly staffing matrix, informs Director of projected staffing deficits/excesses, and suggests alternative staffing strategies.
• Works flexible hours to oversee staffing issues on the evening/weekends and is responsible for obtaining adequate coverage.
• Ensures delivery of excellent customer service resulting in improved patient satisfaction scores for the department and the institution.
• Ensures that all information is disseminated appropriately to PFS, PHI and Revenue Cycle on a timely basis.
• Monitors registration and preservice statistics and creates workflow enhancements based on these results.
• Acts as liaison with other departments (e.g., Nursing, Emergency, Finance, Human Resources, Ancillary Areas, MIS) to process patients effectively.
• Meets with administrative and medical staff to discuss and resolve problems regarding Admitting and Scheduling functions.
• Selects, hires, trains and supervises departmental staff; initiates disciplinary action, including terminations; carries out annual performance appraisal of employees recommending promotions, raises, etc.
• Assists staff with resolving decisions about admission of patients to units if problems or conflicts should arise.
• Assists staff with scheduling patients if problems or conflicts are present.
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Values Statements.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Performs other duties as assigned to support the overall objectives of the department and organization.

Benefits

• competitive medical, dental, and vision plans
• generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays
• robust tuition reimbursement and continuing education programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager