SUPERVISOR, PATIENT ACCESS - Full Time Day Shift (23764)

Bergen New Bridge Medical Center • Paramus, NJ

16h • $50,000 - $70,000 • Onsite

About The Position

Join Our Team at New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Patient Access Supervisor.

Requirements

• 2-3 years' previous Admitting department supervisory experience preferred.
• Good oral and written communication skills.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position.
• Bachelor’s degree in a healthcare related field or suitable combination of education and experience required.

Nice To Haves

• 2-3 years' previous Admitting department supervisory experience

Responsibilities

• Oversees the daily activities of the Patient Access department with special emphasis on the ED and Centralized Scheduling Department to ensure department standards.
• Responsible for the timely collection of demographics, financial and regulatory information to conduct an assessment of the hospital’s financial and compliance risk, related to the delivery of patient care. These functions include timely collection of patients copays.
• Educates evening/overnight/weekend staff of any changes pertinent to their job duties and responsibilities and provides guidance to the Weekend Patient Access Coordinator.
• Ensures that all Patient Access employees adhere to the hospital Time and Attendance Policy and initiates disciplinary action if necessary.
• Ensures that pre-registrations are maintained for at least an 85% level for both the Medical and Behavioral Clinics.
• Assists with and responds to escalated “customer” calls. Investigates and resolves complaints, questions and concerns in a professional manner taking corrective action in those situations requiring immediate intervention.
• Supervises and assists with the orientation of new employees. Ensures that employees are trained to effectively and efficiently perform their job duties especially during their probationary period.
• Re-evaluates existing employees and makes recommendations for retraining if necessary.
• Works closely and professionally with Nursing and Ancillary departments in an effort to maintain a team approach.
• Works closely with the ADN to obtain an accurate evening Census Count.
• Develops/reviews weekly staffing matrix, informs Director of projected staffing deficits/excesses, and suggests alternative staffing strategies.
• Works flexible hours to oversee staffing issues on the evening/weekends and is responsible for obtaining adequate coverage.
• Ensures delivery of excellent customer service resulting in improved patient satisfaction scores for the department and the institution.
• Ensures that all information is disseminated appropriately to PFS, PHI and Revenue Cycle on a timely basis.
• Monitors registration and preservice statistics and creates workflow enhancements based on these results.
• Acts as liaison with other departments (e.g., Nursing, Emergency, Finance, Human Resources, Ancillary Areas, MIS) to process patients effectively; meets with administrative and medical staff to discuss and resolve problems regarding Admitting and Scheduling functions.
• Selects, hires, trains and supervises departmental staff; initiates disciplinary action, including terminations; carries out annual performance appraisal of employees recommending promotions, raises, etc.
• Assists staff with resolving decisions about admission of patients to units if problems or conflicts should arise. Assists staff with scheduling patients if problems or conflicts are present.
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Values Statements.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Performs other duties as assigned to support the overall objectives of the department and organization.

Benefits

• competitive medical, dental, and vision plans
• generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays
• tuition reimbursement
• continuing education programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level