Supervisor, Patient Access Overnight 11P-7A, M-F

UMC Health System

7d • Onsite

About The Position

The Supervisor, Patient Access is responsible for supervising staff and processes of Admitting and various Patient Access teams throughout UMC campuses.

Requirements

• Bachelor’s degree in a Business related field + 1 year of experience OR +6 years relevant work experience
• +3 years customer service experience
• +3 years leadership experience, leading people and/or processes
• Medical Terminology
• Operate PC and mainframe system
• Extensive knowledge in all Microsoft Outlook Applications
• Analyze reports and detect operational issues
• Identify problems/opportunities and design, implement resolutions
• Communicate effectively in verbal and written formats
• Possess strong analytical and quantitative skills as well as positive interpersonal skills
• Change oriented/innovative attitude
• Exceptional customer service, Financial analytical ability, and exceptional management skills required

Nice To Haves

• Knowledge of Medical Record Coding is helpful

Responsibilities

• Perform registration and admitting duties when short-staffed or necessary.
• Ensure appropriate staffing levels at all times.
• Evaluate staff and provide timely feedback including progressive disciplinary action.
• Complete performance appraisals timely.
• Review and audit individual staff performance to identify training issues.
• Manage staffing within the constraints of the department budget.
• Assist in developing the Operating and Capital budgets.
• Process all new hires timely and ensure the department checklist is completed and in the employee’s HR file.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level