Supervisor Patient Access - Admitting

CHRISTUS Health•Alexandria, LA

About The Position

Responsible for overseeing the daily operations of assigned areas and assisting the Patient Access Director with department reports. The role coordinates the functions of the inpatient, outpatient, emergency room, day surgery, auditor, and customer service admission areas. It ensures staff are trained and meet performance objectives, maintains associate work schedules, and manages team time off. The supervisor also assists in all areas as needed and performs other duties necessary to achieve department and facility objectives.

Requirements

High school diploma.

Responsibilities

Oversee the daily operations of assigned areas and assist the Patient Access Director with department reports.
Coordinate functions across inpatient, outpatient, emergency room, day surgery, auditor, and customer service admission areas.
Ensure associates are trained and performance objectives are met; maintain work schedules and manage time off.
Follow administrative and departmental policies concerning behavior, dress, attitude, attendance, confidentiality, professionalism, and reliability.
Monitor registration operations and compliance with procedures for inpatient, outpatient, emergency room, and day surgery registrations.
Ensure physician orders meet Medicare/Medicaid, Champus, and other third-party payer criteria for outpatient, observation, and inpatient admissions.
Ensure patient medical record documentation is complete and accurate, including information entered in hospital computer systems or other media.
Ensure point-of-service collections for assigned areas meet established goals.
Foster excellent patient, associate, and physician satisfaction.
Ensure compliance with applicable laws and regulations and promote confidentiality in handling patient information.
Review associate performance for recognition, evaluation, coaching, training, and corrective action as needed.
Ensure errors are corrected promptly and associates receive feedback and training for improvement.
Communicate information, expectations, and upcoming changes to associates in a timely manner and seek their input.
Ensure staffing is appropriate to meet patient needs, exceed patient expectations, and comply with productivity guidelines.
Ensure insurance verification and precertifications are completed promptly to prevent denials, and document these activities in patient accounts.
Ensure patient safety goals are met, including accurate information in each account in hospital computer systems.
Conduct assigned periodic department performance audits and report findings to the designated recipient.
Conduct monthly petty cash audits and ensure adequate petty cash is available for daily operations.
Seek continuous improvement in department operations and patient and associate satisfaction.
Work with other supervisory associates to build a cohesive leadership team and anticipate needs to avoid workflow disruptions.
Ensure associates have the equipment and supplies needed to perform their duties.
Perform other duties necessary to achieve department and facility objectives.