Supervisor Patient Access

American Addiction Centers • Hazel Crest, IL

1d • $29 - $43 • Onsite

About The Position

This is a full-time, 2nd Shift Position with an expectation of a weekend rotation. The Supervisor Patient Access oversees and manages daily operations at assigned sites, ensuring 24-hour accountability. They delegate responsibilities, maintain adequate staffing, and collaborate with management to set goals aligned with departmental and facility objectives. This role involves working with various departments to standardize policies and processes, resolve billing issues, and utilize performance improvement techniques to enhance workflow and quality of service. The supervisor also monitors customer satisfaction, proactively addresses potential public relations issues, and manages departmental cost performance and productivity within budget. Additionally, they are responsible for improving revenue cycle performance, coordinating staff training on PAS software, and staying current with government regulations. Human resources responsibilities include coaching, performance reviews, and recommending personnel actions. The role requires adherence to the organization's Code of Ethical Conduct.

Requirements

• High School Graduate.
• Typically requires 3 years of experience in patient registration in a healthcare setting.
• Prior leadership experience required.
• Prior experience with HIPAA, patient admitting software, centralized scheduling or call center setting, Joint Commission standards, Medical Insurance/Medicare, and medical legal consent.
• Leadership or senior level staff experience, preferably in medical admitting or similar environment.
• High level of demonstrable customer service/customer relations skills.
• Exceptional verbal and written communication skills.
• Demonstrated organizational, coaching, and counseling skills.
• Ability to supervise large numbers of staff in a fast-paced, unpredictable environment.
• Proven effective critical thinking, creativity, problem solving and decision-making skills.
• Self-directed, flexible and possesses the ability to handle a high degree of pressure with effective time-management.
• Intermediate computer skills with Windows applications and other automated systems.
• Maintains competency with hardware, software and interface components of the PAS information technology systems.

Nice To Haves

• Patient Access/Service experience in an ER environment strongly preferred.
• Previous experience in multi-department or multi-facility supervision preferred.

Responsibilities

• Oversees and manages daily operations, delegating responsibilities and maintaining adequate staffing levels.
• Sets short and long-term goals in collaboration with management.
• Collaborates with interdisciplinary management to standardize policies, work standards, and processes.
• Resolves issues or inaccuracies involving hospital business office billing.
• Participates in multidisciplinary teams for process improvement.
• Utilizes performance improvement techniques to analyze processes, streamline workflow, and improve quality and service.
• Surveys satisfaction of physicians, office staff, patients, and patient families.
• Follows up on problems/issues to maximize customer satisfaction and quality.
• Recognizes and acts proactively on situations that may evolve into public relations and/or risk management issues.
• Monitors departmental cost performance and productivity, maintaining operations within budget.
• Develops and maintains processes to improve revenue cycle performance.
• Coordinates PAS staff training and other user training for PAS software updates and enhancements.
• Maintains current knowledge of government rules and regulations and advises staff on specific issues or changes.
• Performs human resources responsibilities for staff, including coaching, performance reviews, and staff morale.
• Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Understands and adheres to the organization's Code of Ethical Conduct and ensures compliance with applicable policies, regulations, and laws.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED