Supervisor, Patient Access (Onsite)
About The Position
Adventist Health Handford is looking for a Supervisor, Patient Access for a Full-time, Day Shift position. This role is based onsite in Handford, CA. The Adventist Health corporate headquarters are located in Roseville, California, and feature a WELL-certified campus designed to promote well-being and collaboration. This position oversees all functions within patient access, providing technical leadership for escalated or complex duties. The role monitors department efficiencies, ensures departmental goals are met, and implements improvement plans as needed. It also involves maintaining policies and procedures, and supervising/directing assigned personnel with professional discretion and independent judgment.
Requirements
- Bachelor’s Degree or equivalent combination of education/related experience: Required
Nice To Haves
- Five years' patient access experience: Preferred
- Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association: Preferred
Responsibilities
- Supervises employees in patient access services and oversees all day-to-day activities and processes.
- Strategically aligns staff to support workload while meeting budget requirements.
- Exercises independent judgment in recruiting, training, coaching, supervising and responsibly directing assigned staff.
- Supervises insurance and verification authorization staff, including pre-registration activities.
- Ensures all patient data is accurate and that all systems work efficiently.
- Monitors trends in volume, errors, cancellations and other appointment-driven reporting.
- Plans and develops new systematic approaches to maximize upfront collections and improve/maintain accuracy in registrations.
- Conducts performance reviews and provides input on direct reports for human resource decisions such as hiring, promotions and disciplinary actions.
- Participates in the development of employees.
- Delegates the work appropriately, provides clear expectations and follows up to ensure progress and overcome roadblocks.
- Identifies associates and team priorities based on business direction and adjusts when needed.
- Leads by example and shares knowledge and experiences with associates and team.
- Models a respectful work environment, creates accountability and recognizes accomplishments.
- Provides timely feedback to encourage success and connects opportunities for associates’ development.
- Identifies top talent to achieve the desired results.
- Promotes and builds a diverse yet cohesive team to accomplish objectives and aligns associates' skills to fill gaps.
- Performs other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
