Supervisor Patient Access

WVU Medicine

2d • Onsite

About The Position

Supervises and coordinates activities and employees related to all patient access processing including: registration, scheduling, and insurance verification, of patients within the healthcare system to ensure the financial viability of the clinical and business enterprise.

Requirements

• High school graduate or equivalent.
• Obtain HFMA Certified Revenue Cycle Representative (CRCR) Certification within one (1) year of hire.
• Two (2) years of patient financial services, patient access, or registration experience.

Nice To Haves

• Associates Degree, BA or BS.
• Two years of experience in a healthcare setting
• Supervisory experience.
• Basic knowledge of medical terminology, third party payors, knowledge of business math, time of service collection, process ICD-9 and CPT coding preferred
• Must demonstrate the ability to use tact and diplomacy in dealing with others

Responsibilities

• Supervises and coordinates activities related to registration & scheduling. Maintaining current knowledge of third party payor and managed care requirements
• Coordinates and supervises access processing for verification, notification and pre-certification to minimize payment denials
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians, and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures as well as assist in development and upkeep of departmental policies and procedures
• Coordinates registration, scheduling with other departments and/or outside referral sources/agencies/facilities to ensure continuity of care, timely communication and accurate patient processing.
• Interviews and screens potential employees using Targeted Selection and makes recommendations department Manager or Director to aid in filling vacant positions
• Ensures that training of new employees is completed as well as identifies on-going continuing education needs of existing employees
• Handles patient/family or staff complaints, investigates complaint and makes recommendation on appropriate resolution
• Monitors performance of staff on a daily basis to ensure efficient high quality service
• Completes performance evaluations for new employees, as well as annual evaluations
• Participates with Manager in evaluation of employees who fall below expectations
• Able to institute first step (verbal counseling) of WVUH Corrective Action Policy
• Coordinates staffing schedule including leave time to ensure adequate departmental coverage and maintains functional knowledge of operational areas and is able to step into staff as needed
• Keeps staff informed of process, policy and other changes through presentation at regular staff meetings, face to face communications and e-mail correspondence
• Assist staff in the coordination of financial services prior to visit with other departments or customers as appropriate
• Communicates problem hindering workflow to Manager or Director in a timely manner
• Organizes and executes daily task in appropriate priority to achieve optimal productivity, accountability and efficiency
• Assist with annual budget process
• Maintains registration accuracy threshold of 95% as identified in audit processing
• Compiles daily cash deposits and reconciles individual cash drawers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED