Supervisor, Patient Access-Full time-Rotating shift

Trinity Health•Davenport, IA

1d•Onsite

About The Position

As a Supervisor in Patient access at MercyOne, you will frontline, department-based role that supervises daily functions of assigned area(s). Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes. Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department managers to manage staff & department effectively. Participates in & contributes to the performance management/review process. Implements departmental plans & priorities identified by accountable leaders. May participate & recommend in the hiring & selection process. Responds promptly & directly to meet or exceed customers’ needs.

Requirements

High school diploma or equivalent.
Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.
Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

Nice To Haves

Associate degree
Patient accounting experience

Responsibilities

Ensures adequate controls are maintained over cash collections & that payments are properly handled by hospital policy & are accurately recorded & promptly forwarded to the Cashiers Office
Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.
Resolves patient questions regarding payment requirements/charges referred by the registrars.
Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.
Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.
Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.
Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required.