Supervisor Patient Access (Onsite) - Ascension Dell Seton Medical Center – University of Texas

R1 RCM • Austin, TX

1d • $55,000 - $72,718 • Onsite

About The Position

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Patient Access Supervisor will be responsible for managing business office functions, accuracy, and efficiency while maintaining a customer and patient focus. This role plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions. With sharp attention to detail, one would discern client problems, communicate them, and escalate root cause issues to appropriate parties. This role will be responsible for reporting and analyzing daily, weekly and monthly reporting and KPI metrics providing subject matter expertise to help solve problems and provide solutions. Location: Ascension Dell Seton Medical Center – University of Texas Address: 1500 Red River St, Austin Texas 78701 Schedule: Monday – Friday, 8: 30 am – 5 pm; schedule will be modified based on operation needs.

Requirements

• High School Diploma
• 1-2 years of surgery and outpatient services experience.
• 1-2 years of leadership experience.

Nice To Haves

• Cerner experience

Responsibilities

• Supervise day surgery and outpatient scheduled services, ensuring efficient operations, coverage, and adherence to established patient access workflows.
• Lead and support scheduling functions for Radiology, MRI, CT, Burn Clinic, Wound Care, and Cashiers, maintaining accuracy, timeliness, and high-quality customer service.
• Manage team operations, including staff scheduling, timecard review/approval, coaching, and performance accountability to meet department goals.
• Monitor, analyze, and report department metrics, using basic math skills to validate results and create clear presentations for staff, management, and senior leadership (policies, workflows, KPIs).
• Drive problem-solving and continuous improvement, proactively identifying issues, multitasking across priorities, and leveraging Cerner experience to optimize scheduling and patient access processes.

Benefits

• This job is eligible to participate in our annual bonus plan at a target of 5.00%
• On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
• Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world.
• We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees