Supervisor Patient Access - Mobile

Texas Children's Hospital • Houston, TX

6d • Onsite

About The Position

We are searching for a Supervisor Patient Access- Mobile. Someone who will be responsible for providing day-to-day direction and oversight to the assigned admissions team and serving as a resource for all admissions staff on highly complex issues and problem resolution. The Admissions Supervisor functions as a subject matter expert for the assigned Patient Access Representatives (PARs) and Patient Access Coordinators (PACs). The Admissions Supervisor is expected to serve as a role model through providing high quality customer service in accordance with established organization and department regulations, policies and procedures. Performs accurate mobile registration using a Workstation on Wheels to complete bedside and unit-based collection and verification of demographic, insurance, and consent information while delivering compassionate, efficient service at the point of care in the applicable areas.

Requirements

• HS Diploma or GED is required
• 2 years' experience in scheduling, registration, and or pre/service verification required
• An associates or bachelor's degree may be substituted for the experience required.

Responsibilities

• Plans and deploys people and resources to ensure the teams are manned at all appropriate times and customers receive prompt attention.
• Coach and develop team members to required standards.
• Implement quality controls through routine auditing to ensure process adherence and delivery of quality service.
• Provides excellent customer service to internal and external customers
• Will provide Management support and supervision of daily operations.
• Ensures timely and effective two-way communication of strategic and operational messages to teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED