Supervisor, Pass Programs

RTD • Rock Hill, SC

10d • $84,407 - $119,224 • Onsite

About The Position

The Pass Programs Supervisor oversees the daily operations of RTD’s employer-sponsored, institutional, and community-based transit pass programs. This role ensures the effective administration, customer service, and compliance of RTD's EcoPass, CollegePass, and Neighborhood EcoPass programs. The incumbent is responsible for supervising a team of pass program staff, facilitating relationships with external stakeholders, ensuring data integrity, and supporting strategic growth and operational excellence of the programs.

Requirements

• Bachelor’s degree in public administration, business, marketing, advertising, communications or related field.
• A minimum of five (5) years of experience in community outreach, program management, business development, revenue generation, or marketing strategy.
• A minimum of two (2) years of contract management experience to include negotiating financial terms and conditions with a broad customer base such as government entities, corporations, neighborhood groups, or non-profits.
• A minimum of one (1) year of experience in a supervisory capacity managing people directly.
• Proficiency in auditing, collections, reconciliations, pricing, and invoicing.
• Proficiency in basic math and statistics.
• Proficient with Microsoft Office Suite.
• Ability to communicate effectively, orally and in writing and to make presentations to internal and external customers at all organization levels.
• Ability to use sound judgment and maintain the strictest of confidentiality.
• Ability to manage time and workload effectively, which includes planning, organizing and prioritizing with attention to detail.
• Excellent customer service and strong listening skills.
• Ability to work non-standard hours (i.e. nights and weekends) and work independently with minimal supervision.
• An equivalent combination of education, experience, knowledge, skills, abilities.

Responsibilities

• Maintains appropriate staffing levels and reviews progress to ensure the quality and quantity of work meet standards and deadlines for deliverables to meet program goals and objectives.
• Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling to ensure consistent application of Employee Guidelines, processes, and procedures.
• Conducts performance reviews and holds employees accountable for optimal performance of their responsibilities.
• Fosters a safety-first culture, prioritizing prevention, accountability, and continuous improvement.
• Takes action to advance the goals of Equal Employment Opportunity, Small/ Disadvantaged Business Enterprise, Title VI and ADA Plans, thereby ensuring RTD's hiring programs, work environment, contracting and procurement practices, and transit services/programs are fair, equal, and non-discriminatory.
• All job-related duties as assigned

Benefits

• RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits
• (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager