PC Programs Supervisor

Catholic Charities Diocese•San Diego, CA

10d•$29 - $33•Onsite

About The Position

The Preferred Communities Program Supervisor is responsible for training, mentoring, and supervising case management staff serving clients through the Preferred Communities – Program for Initial Resettlement (PC-PIR) and Preferred Communities Intensive Case Management (PC-ICM) programs. This position ensures that all services are delivered in compliance with the CCUSA Cooperative Agreement, program guidelines, and agency policies.

Requirements

Associate degree and/or a minimum of 1-3 years of relevant experience in social services and/or nonprofit work.
Excellent communication and interpersonal skills.
Ability to train and mentor staff effectively.
Strong organizational and time management skills.
Ability to work collaboratively with a diverse team.
Proficiency in the language and cultural background of one or more of the refugee populations served by the program.
Knowledge of/familiarity with or ability to learn quickly the resources and providers (governmental, civic, social, educational, economic, faith-based, etc.) that are available within the community/county to help refugees achieve successful initial resettlement.
Work independently in a safe and appropriate manner.
Demonstrate both problem solving and problem prevention skills.
Commitment to the mission and values associated with the agency and the program, including compassion, competency, accountability, social justice and respect for others.
Bilingual in English and other language spoken by Refugees.
Excellent verbal and written communication.
Ability to communicate effectively and tactfully with clients, co-workers, and other individuals in a diverse, multicultural work environment.
Proficiency with Microsoft Office Suite and other office software required.

Nice To Haves

Familiarity with data management software and the use of databases for tracking the delivery of services to clients preferred.
CPR/First Aid Certification (desired)

Responsibilities

Train and mentor new case managers to ensure they are equipped with the necessary skills and knowledge.
Ensure compliance with organizational standards and the Catholic Charities USA (CCUSA) Cooperative Agreement.
Attend all trainings provided by Catholic Charities USA (CCUSA) to stay current with updated policies and PC-PIR core services.
Provide guidance on complex cases involving medical issues, disabilities, mental health concerns, housing crises, and other vulnerabilities.
Ensure clients receive culturally and linguistically appropriate services.
Approve and monitor direct assistance requests.
Ensure funds are used appropriately and documented properly.
Monitor data entry and reporting requirements.
Review reports submitted to funders and management.
Track program deliverables, outcomes, and expenditures.
Develop, coordinate, and implement a resettlement service plan for primary refugees for the first 90-day period of their initial arrival to the United States.
Ensure that all services are delivered effectively and efficiently, meeting the needs of clients.
Collaborate with other departments to ensure a cohesive approach to service delivery.
Initiate and submit check requests according to the PC-PIR per capita budget and ensure all check requests are submitted on time to ensures that vendors are paid on time.
Provide pre-arrival services such as identifying and arranging affordable housing, apartment furnishings, conducting home-safety inspections and requesting initial financial assistance.
Coordinate and deliver post-arrival services.
Provide an initial assessment of newly enrolled clients and provide initial home visit with follow-up visits as needed.
Establish a resettlement plan with clients.
Instruct and educate clients about financial responsibility and adherence to a PC-PIR budget plan.
Provide ongoing support and follow-up for all services according to the individual resettlement plan throughout the PC-PIR eligibility period.
Provide referrals to eligible services such as CalFresh, Medi-CAL, Wilson-Fish or Match Grant or CalWORKs.
Provide refugees with an orientation to public benefits and community resources including information about how to access public transportation.
Coordinate transportation and interpretation for TANF-CalWORKs appointments, medical appointments and school enrollments as needed.
Provide housing orientation to newly arrived clients and conduct 30-day home visits to document that housing and furnishings meet program standards.
Maintain comprehensive, accurate and up to date online case files.
Prepare case files for review and/or monitoring activities in coordination with Program Compliance Monitor, and funders.
Translate documents as needed.
Responsible for the completion of an PC-PIR period report 90 days after arrival.
Attend department, program and 1-on-1 supervision meetings as required.
Other related duties as assigned