Supervisor, Paralegal Services

SK Battery America • Washington, DC

3d • $135,000 - $150,000 • Hybrid

About The Position

We are seeking a Supervisor, Paralegal Services to join our Firm. This position will be based in our DC office (hybrid). Supervises day-to-day activities of Paralegal Services team (“the team”). Works with Director of Paralegal Services to oversee the progress of ongoing projects and initiatives. Responsible for department administration, recruiting, staff oversight, training and employee development, performance management, and general process improvement in the DC office (in partnership with Office Administrative Director). Coordinates and oversees department projects, day-to-day operations, and long-range plans. Oversees paralegals across practice groups: transactional, regulatory, and litigation practice areas. Coordinates daily workflow, distributes assignments, oversees workloads, and monitors utilization. Develops and communicates departmental guidelines and procedures and implements departmental goals and objectives. Works with Administrative Coordinator and Team Leaders to monitor administrative responsibilities of paralegals including time entries, expense reports, attendance, absence requests, and overtime, ensuring accuracy and compliance with firm policies. Manages and addresses staffing requests efficiently including last-minute and off-hour requests, coordinating with other offices as needed. Coordinates notary and apostille requests. Oversees the Mentor Program. Ensures accurate and timely responses to requests for departmental services. Consults with attorneys and works closely with Management to ensure proper daily and long-term workflow and assignments of attorney/paralegal teams. Participates in the interviewing, selection, and training process. Coordinates training and team building initiatives in collaboration with the global Paralegal Management team. Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance. Recommends and participates in disciplinary procedures in collaboration with the People Team. Provides ongoing guidance to paralegals including on case management best practices and training initiatives. Identifies issues, needs of the workplace environment, and communicates them to Paralegal Management. Recommends guidelines and practices to promote efficiency, effectiveness, excellent customer service, and improved employee relations, in alignment with the Firm's Core Values. Ensures current knowledge of Firm policies and practices for staff, current knowledge of industry trends and continued professional development for business services professionals.. Assists with preparing and monitoring department budgets, and ensures vendors provide cost-effective services. Demonstrates effective interpersonal and written and verbal communication skills to facilitate effective work relationships with others. Manages Firm resources responsibly. Regular and reliable physical presence. Complies with and understands Firm operations, policies, and procedures. Actively seeks to enhance knowledge of and familiarity with all procedures and Firm software and applications. Performs other related duties as assigned.

Requirements

• Demonstrated knowledge of the litigation process and case management skills, as well as familiarity with corporate transactions in order to provide case-work guidance
• Ability to effectively supervise others
• Current knowledge of industry best practices, trends, and techniques
• Advanced knowledge of relevant Firm computer software programs (e.g., Outlook, Word, Excel, PowerPoint) and project management and database applications, with the ability to learn new software and operating systems
• Knowledge and implementation of the annual budget process
• Excellent presentation skills
• Excellent customer service skills
• Ability to administer Firm policies and procedures
• Demonstrates close attention to detail
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Excellent analytical, troubleshooting, organizational, and planning skills
• Ability to defuse a tense situation
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work and delegate effectively
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Ability to use discretion and exercise independent and sound judgment
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs
• Bachelor's degree
• Minimum of five years of paralegal or other related experience including two years of leadership and case coordination experience

Responsibilities

• Supervises day-to-day activities of Paralegal Services team (“the team”).
• Works with Director of Paralegal Services to oversee the progress of ongoing projects and initiatives.
• Responsible for department administration, recruiting, staff oversight, training and employee development, performance management, and general process improvement in the DC office (in partnership with Office Administrative Director).
• Coordinates and oversees department projects, day-to-day operations, and long-range plans.
• Oversees paralegals across practice groups: transactional, regulatory, and litigation practice areas.
• Coordinates daily workflow, distributes assignments, oversees workloads, and monitors utilization.
• Develops and communicates departmental guidelines and procedures and implements departmental goals and objectives.
• Works with Administrative Coordinator and Team Leaders to monitor administrative responsibilities of paralegals including time entries, expense reports, attendance, absence requests, and overtime, ensuring accuracy and compliance with firm policies.
• Manages and addresses staffing requests efficiently including last-minute and off-hour requests, coordinating with other offices as needed.
• Coordinates notary and apostille requests.
• Oversees the Mentor Program.
• Ensures accurate and timely responses to requests for departmental services.
• Consults with attorneys and works closely with Management to ensure proper daily and long-term workflow and assignments of attorney/paralegal teams.
• Participates in the interviewing, selection, and training process.
• Coordinates training and team building initiatives in collaboration with the global Paralegal Management team.
• Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance.
• Recommends and participates in disciplinary procedures in collaboration with the People Team.
• Provides ongoing guidance to paralegals including on case management best practices and training initiatives.
• Identifies issues, needs of the workplace environment, and communicates them to Paralegal Management.
• Recommends guidelines and practices to promote efficiency, effectiveness, excellent customer service, and improved employee relations, in alignment with the Firm's Core Values.
• Ensures current knowledge of Firm policies and practices for staff, current knowledge of industry trends and continued professional development for business services professionals..
• Assists with preparing and monitoring department budgets, and ensures vendors provide cost-effective services.
• Demonstrates effective interpersonal and written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Regular and reliable physical presence.
• Complies with and understands Firm operations, policies, and procedures.
• Actively seeks to enhance knowledge of and familiarity with all procedures and Firm software and applications.
• Performs other related duties as assigned.

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees