Supervisor, Outpatient Communication Center: Radiology

University of Missouri Health Care • Columbia, MO

7h • Onsite

About The Position

MU Health Care is looking for a confident, people-first leader who thrives in complexity, sets high standards, and inspires teams to consistently deliver exceptional care. The ideal candidate is a natural relationship-builder who communicates clearly, leads with accountability, and knows how to turn feedback, data, and collaboration into meaningful improvements. This leader is comfortable owning decisions, driving performance, and balancing quality, service, and financial stewardship without losing sight of patients or staff. They bring a builder’s mindset, eager to develop teams, refine processes, and help shape new services that meet provider and facility expectations. Above all, we want someone who leads with integrity, stays curious, and is energized by making MU Health Care stronger every day.

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Requirements

• Associate degree or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
• Two (2) years of directly related clinical or clerical experience in a health care or service industry.

Nice To Haves

• Work experience with supervising staff (knowledge of schedules, payroll, and personnel management) and leading clinical operations related to communications applications in health care or service industry with a focus on positive customer outcomes.
• Additional license/certification requirements as determined by the hiring department.

Responsibilities

• Assist management in monitoring department operations and objectives to ensure the quality of services meets the standards of the MU Health Care mission and goals.
• Supervise a high-performing team(s) by interviewing, selecting, developing, evaluating, coaching, and counseling direct reports.
• Achieve and maintain high patient satisfaction and employee engagement along with individual feedback to identify opportunities for improvement, and implement action plans to achieve desired results.
• Communicate and collaborate effectively to develop relationships with other hospital departments to address concerns and work towards a resolution that offers quality services.
• Assist with the development, administration, and achievement of the budget and financial targets, and maintain and monitor staffing levels, productivity, and throughput.
• Regular monitoring of financial operations as needed.
• Coordinate and direct the development of processes and procedures compatible with established policies of MU Health Care and all accrediting and regulatory governing bodies.
• Instruct and advise staff on changes in policies, procedures, and working conditions.
• Initiate performance improvement activities for areas of responsibility, engaging staff and physician involvement, and ensuring operational performance that meets best practice standards.
• Initiate actions for improvement, involving appropriate staff.
• Assist in the development of new product lines for assigned areas including business opportunities, developing and implementing a business plan, and monitoring results.
• Develop, coordinate, and maintain daily staffing schedules to ensure the appropriate level of unit coverage and continuity of care.
• Monitor time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal/approval for payroll purposes.
• May complete unit/department specific duties and expectations as outlined in department documents.

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees