Supervisor, Order to Cash

TreeHouse Foods • De Pere, WI

1d • $78,700 - $118,100 • Hybrid

About The Position

We are seeking a Supervisor, Order to Cash, to join our Finance team based in De Pere, WI. The Supervisor, Order to Cash supports internal TreeHouse stakeholders and the Order to Cash team by providing day-to-day leadership, coaching, and oversight for processes related to Deduction Management, Collection Management, Cash Application, and/or Accounts Receivable. This role is responsible for guiding team execution, monitoring workload and performance, resolving escalated issues, ensuring compliance with established policies and authorization limits, and identifying opportunities to improve efficiency, accuracy, and customer account resolution. The Supervisor partners with internal departments and external customers to address payment, deduction, and cash application issues while supporting departmental goals, key performance indicators, and continuous improvement initiatives.

Requirements

• Strong understanding of accounts receivable processes, customer account management, deductions, collections, cash application, reconciliations, and internal controls.
• Ability to analyze customer account activity, identify trends or risks, determine root cause, and recommend practical solutions.
• Strong problem-solving, prioritization, and decision-making skills with the ability to manage multiple responsibilities in a fast-paced environment.
• Demonstrated attention to detail, accuracy, accountability, and ability to drive results through others.
• Effective written and verbal communication skills with the ability to collaborate across departments and interact professionally with customers and internal partners.
• Ability to lead change, support process improvement, and promote consistent execution of policies, procedures, and best practices.
• Experience with Microsoft Office products, including Excel, Word, PowerPoint, Outlook, and Teams.

Nice To Haves

• Bachelor’s degree in Accounting, Finance, Business, or related field preferred; equivalent relevant experience may be considered.
• Minimum of 3–5 years of experience in an order to cash function, such as accounts receivable, deductions, collections, cash application, trade promotions, or related financial operations preferred.
• Prior experience providing work direction, coaching, training, or supervision to team members preferred.
• Consumer Packaged Goods or high-volume transaction environment experience preferred.
• Experience using accounting software or ERP systems, such as SAP, preferred.

Responsibilities

• Provide day-to-day supervision, coaching, and support to Order to Cash team members responsible for cash application, collections, deduction management, and/or accounts receivable activities.
• Monitor team workload, priorities, and performance to ensure timely and accurate completion of daily, weekly, and monthly responsibilities.
• Serve as an escalation point for complex customer account issues, payment discrepancies, deductions, unapplied cash, overpayments, and collection concerns.
• Partner with internal TreeHouse stakeholders, including Customer Service, Sales, Finance, Credit, Collections, Cash Application, and other cross-functional teams, to resolve issues impacting customer accounts and payment accuracy.
• Ensure incoming customer payments, deductions, overpayments, and outgoing payment requests are processed accurately and in accordance with established policies, procedures, and authorization limits.
• Review account activity, aging trends, deduction activity, and other key indicators to identify risks, root causes, recurring issues, and opportunities for corrective action.
• Recommend and support action plans to reduce recurring deductions, payment errors, late payment behavior, unapplied cash, and other process gaps.
• Support internal controls, audit requests, compliance requirements, and month-end or quarter-end close activities as needed.
• Assist with reporting, reconciliations, analysis, and key performance indicator tracking to support departmental visibility and decision-making.
• Provide training, guidance, and knowledge sharing to team members to promote consistency, accuracy, accountability, and professional development.
• Ensure desktop procedures and process documentation are maintained and updated in a timely manner.
• Support process improvement initiatives, automation opportunities, and special projects that improve efficiency, controls, and customer account resolution.
• Maintain effective communication with customers and internal partners, ensuring issues are addressed professionally, clearly, and timely.
• Keep management informed of significant customer issues, workload concerns, process gaps, compliance risks, and other matters requiring attention.

Benefits

• Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays).
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.
• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
• Access to our wellness and employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level