Supervisor, Operations

Roadrunner•Indianapolis, IN

19d•Onsite

About The Position

The Operations Supervisor is an execution leader in Roadrunner’s service center, responsible for ensuring daily dock, freight, and operational activities are conducted safely, accurately, and with financial discipline. The role translates network strategy into day-to-day execution, balancing throughput, cost control, service quality, and compliance in a fast-paced LTL environment. As Roadrunner scales its Smart Network™, the Operations Supervisor helps protect shipment integrity, optimize load flow, and maintain consistent linehaul and local delivery operations. The role contributes to reliable service, terminal profitability, and network efficiency by running a clean, compliant, high-performing dock. This is an onsite position in Indianapolis, Indiana, with a stated base salary of $65,000. The job includes a full benefits package with medical, dental, vision, 401(k), and paid time off.

Requirements

Bachelor’s degree, or 1–2 years of relevant operations or logistics experience, or an equivalent combination.
Ability to supervise, train, and evaluate team members.
Strong working knowledge of safety protocols, compliance standards, and hazardous materials handling.
Forklift certification or ability to obtain certification.
Solid analytical and mathematical skills, including the ability to interpret operational and financial data.
Proficiency in PC applications, including email, spreadsheets, and database systems.
Effective written and verbal communication skills and ability to engage across all levels of the organization.
Ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment.
Strong problem-solving ability in situations with limited standardization.

Nice To Haves

Experience in transportation, LTL, warehouse, or service center operations.
Hazmat certification.
AS/400 experience.

Responsibilities

Oversee daily dock operations, including load planning, freight handling, and linehaul coordination.
Ensure freight is processed accurately, with proper routing, documentation, and data entry.
Maintain load quality and minimize damages, OS&D incidents, and rehandling.
Perform operational duties, including forklift operations, when needed to maintain continuity.
Monitor daily operating costs and identify opportunities to improve efficiency and margin performance.
Support budget attainment through effective labor utilization, contractor coordination, and workflow management.
Ensure billing, rating, payroll, and administrative processes are completed accurately and on time.
Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards.
Support contractor compliance with equipment standards, qualification requirements, and operational procedures.
Enforce freight security protocols and ensure compliance with company and regulatory policies.
Supervise, coach, and direct service center personnel with clear expectations and accountability.
Provide real-time feedback, performance management, and development support.
Promote ownership, teamwork, and operational excellence through visible leadership.
Coordinate with linehaul contractors, drivers, internal teams, corporate teams, customers, and external partners to support seamless freight movement.
Resolve operational issues quickly using sound judgment in dynamic conditions.