Supervisor Operations

Verra Mobility•New York, NY

About The Position

The Supervisor Operations role manages day-to-day business operations, including monitoring current inventory levels and future forecasts to ensure adequate staffing for meeting or exceeding customer-specific SLA requirements. The supervisor develops and motivates employees through strong communication, timely feedback, coaching, and meaningful performance reviews, and works to create an environment where employees feel valued and engaged. The role includes regular one-on-one sessions and team communications, addressing sensitive employee performance or behavior issues with leadership and Human Resources, tracking attendance and tardiness, and applying progressive discipline when appropriate. The supervisor also builds relationships with internal departments, customers, and third-party vendors; supports departmental process and organizational changes; and independently handles escalated customer issues through service recovery. Other duties may be assigned.

Requirements

Bachelor’s degree or equivalent work experience.
At least two years of leadership experience in some capacity.
Ability to develop and successfully engage with employees.
Strong analytical, problem-solving, and decision-making skills.
Ability to maintain professionalism and work well with others.
Exceptional relationship-building skills, both internally and externally.
Strong verbal and written communication skills.
Quality-driven approach and strong attention to detail.
Ability to prioritize, multitask, and meet assigned deadlines.
Strong computer skills using Microsoft Office, including Word, PowerPoint, and especially Excel.

Nice To Haves

Previous supervisor experience.

Responsibilities

Develop and motivate employees through communication, timely feedback, coaching, and meaningful performance reviews.
Manage day-to-day operations by monitoring inventory levels and forecasts to ensure staffing meets or exceeds customer-specific SLA requirements.
Create and maintain a work environment where employees feel valued and engaged.
Conduct regular one-on-one sessions with employees and communicate with the team through staff meetings and/or huddles.
Work with leadership and Human Resources to address sensitive employee performance or behavior issues promptly.
Track attendance and tardiness, and provide progressive discipline for attendance, performance, and/or behavior issues.
Build and strengthen relationships with internal departments, customers, and third-party vendors.
Help implement process and organizational changes across the department.
Address escalated customer issues through service recovery, in person, by phone, or by email.
Perform other duties as assigned.