Supervisor, Operations

Maersk•Joplin, MO

17d

About The Position

The Supervisor, Operations supervises and coordinates warehouse or stockroom activities involving ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts. The role plans inbound and outbound work to meet customer metrics, manages staffing and schedules, monitors productivity and KPIs, supports inventory accuracy, and oversees department payroll and workflow. The supervisor ensures procedures and safety requirements are followed, provides operational guidance to employees, and addresses discrepancies, grievances, and work-related problems. The position directly supervises more than 20 Operations employees and performs employee lifecycle responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems. The role works within defined boundaries and guidelines, with supervision and support available for more complex tasks. The stated rotating schedule is three days from 8 a.m. to 5 p.m. and two days from 2 p.m. to 11 p.m. The role is described as primarily clerical and administrative in a professional office setting, may require working remotely at times, and requires extensive use of a phone and PC. Other duties may be assigned, including work in other areas to cover absences or balance workload.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 3 years of warehouse operations management experience.
Experience working in a production-based, fast-paced environment.
Warehouse performance management experience.
At least 3 years of supervisory experience.
At least 3 years of freight or transportation experience.
At least 3 years of routing and operations experience.
Experience with DOT regulations.

Nice To Haves

Ability to speak Spanish.

Responsibilities

Review the inbound appointment log and open order report each day to plan work activities.
Plan inbound and outbound schedules to meet customer metrics.
Manage staffing needs based on workload and schedule staff accordingly.
Assign workers to duties based on workload and shipping schedules.
Review and update operational procedures and ensure they are communicated to and understood by warehouse associates.
Track productivity and key performance indicators.
Work with Inventory Control to support the highest possible inventory accuracy.
Manage department payroll.
Advise employees on handling received, stored, and shipped items; equipment and methods for handling, storing, maintaining, and shipping stock; and related problems.
Trace item histories to identify causes of discrepancies between inventory and stock-control records and recommend remedial actions.
Manage work procedures, prepare schedules, and expedite workflow.
Issue written and oral instructions.
Ensure proper safety procedures are followed.
Maintain harmony among workers and resolve grievances.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.