Supervisor Operations

Weltman, Weinberg & Reis Co., LPA•Seven Hills, OH

5d•Onsite

About The Position

The Operations Supervisor is responsible for training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up to date with the progress of administrative duties. This role operates in a professional office environment with low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.

Requirements

Associate's degree from college or technical school or an equivalent combination of education, training, and experience
2+ years’ experience in related field with progressive levels of responsibility
Displays strong leadership skills and the ability to deal with difficult situations
Strong communication skills, both oral and written
Strong interpersonal skills, high energy level and positive attitude
Knowledge of applicable collection laws, where applicable
Proficient skills in Microsoft applications which include Word and Excel

Responsibilities

Supervises, coaches, monitors, motivates, advises and provides feedback to Department staff to ensure day to day activities are being handled as needed
Ensure staff is meeting production goals, complying with company standards and federal collection laws
Evaluates employee performance, administers discipline, and maintains proper records
Recruiting quality employees to provide high-quality customer support
Motivating and supervising employees
Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings
Reviews employee e-time entries, approves overtime and time-off requests, and coordinates employee work schedules to ensure adequate staffing
Provide technical, advisory, and moral support to the department to ensure both positive customer and team member experiences
Conduct daily and month end reviews and audits of processes and transactions to ensure all are accurately recorded
Ensure all batches have been completed prior to end of day
Evaluating and reporting on department metrics to upper management
Developing strategies to improve department metrics and performance
Improving the work environment and operations of your department and the organization as a whole
Coordinates and oversees special projects
Recommends new approaches to drive continuous improvement
Complete all required training applicable to this position
Regular and predictable attendance is an essential function of this position
Other duties, as assigned

Benefits

Paid Time Off (PTO) - 16 days annually
9 Company paid holidays
Medical insurance
Rx insurance
Dental insurance
Vision insurance
401(k)
Parental Leave
Life insurance
Disability Insurance
Promotional opportunities from within the Firm
Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
Positive office environment with regularly scheduled parties, contests, and community support initiatives
On site "Bistro To Go" vending and fresh foods available
Free parking
Free onsite fitness center for all employees