Supervisor, Operations

Simon Property Group•Gulfport, MS

8d•Onsite

About The Position

The Operations Supervisor works with mall staff to maximize customers’ shopping experience and tenant sales by helping maintain a clean, safe, friendly, and aesthetically pleasing environment, while preserving and enhancing the property and ensuring Simon standards are implemented. The role assists the Operations Director in overseeing the center’s operational functions, projects, construction, and contracted services.

Requirements

High school diploma or GED.
Three years of experience in facility or maintenance operations in a supervisory position.
Ability to communicate effectively, both orally and in writing.
Proficiency with computers and programs such as Microsoft Office and other programs applicable to the property.
Ability to be flexible, prioritize and manage multiple projects, and solve problems in a timely manner.
Valid driver’s license.
Ability to lift and carry up to 50 pounds.

Responsibilities

Monitor contracted cleaning services and provide rigorous oversight.
Manage preventive and predictive maintenance, repairs, and construction work to sustain safe and reliable operations.
Read and interpret paper- or computer-based engineering drawings and schematic diagrams.
Work with the Operations Director and maintenance staff to support preventive maintenance and maintain related records and logs.
Maintain a safe environment and identify and eliminate hazards affecting mall staff, tenants, and customers; this may include administering and training on OSHA, ADA, EPA, and other regulated programs.
Work with security and local officials to plan and oversee a fire safety program and support emergency and disaster response preparation.
Assist with developing expense, energy, and capital budgets; manage property operating expenses within or below budgeted levels.
Conduct condition assessments, personally or with consultants, to support long-range capital plans and budgets.
Oversee contractors performing capital work.
Interact with the Portfolio Director of Operations and Energy Services.
Support tenants under construction, ensuring work matches approved plans and complies with mall criteria; may assist tenants with government and permit obstacles and build relationships with government officials.
Coordinate and communicate with tenant coordination to ensure tenants open at or before the budgeted RCD.
Develop staff by enhancing roles and broadening experience; recognize good performance, counsel poor performance, and complete thorough, objective performance reviews.
Resolve tenant lease and non-lease concerns related to facility operations.
Build relationships and interact with civic leaders, including code officials and fire safety officials.
Maintain tenant relationships through frequent interaction, effective follow-through, and participation in formal tenant meetings about facility operations initiatives.
Fulfill the Manager-on-Duty rotation and manage day-to-day activities as necessary, including emergency situations.
Manage the operations purchasing program and asset inventory.
Ensure Services Agreements are current and comply with the Simon Field Purchasing Policy.