Supervisor, Operations

DSV•South Bend, IN

7d•Onsite

About The Position

The Operations Supervisor oversees and plans daily inbound, outbound, product-slotting, and customer-communication activities, including labor scheduling, space utilization, equipment, and staffing. Under the direction of the Operations Manager or Distribution Center Manager, the role supervises receiving, warehousing, and shipping in accordance with company service and cost objectives. The Supervisor manages and develops warehouse employees, plans and assigns work, supports training and performance evaluations, addresses performance issues, and resolves operational problems. The role also helps ensure performance, safety, quality, client service, and compliance with company and site policies.

Requirements

High school diploma or GED.
At least 3 years of experience in a logistics, distribution, or relevant environment.
At least 1 year of supervisory experience.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Ability to use RF scanners and WMS functions.
English reading, writing, and verbal communication skills, including business communication.
Basic to intermediate math skills to verify product quantities, count inventory, and perform related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational, personnel, written and verbal communication, leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by the operation.
Ability to participate in cross-training activities, build knowledge across multiple areas or departments, and provide backup support as needed.
Ability to adapt to change and work in a stimulating, fast-paced environment.
Ability to work overtime as dictated by the business, whether mandatory or voluntary.
Ability to work in warehouse temperatures that are not regulated and may range from mild to moderate in warmer and colder months.
Ability to perform the stated physical demands, including occasional bending, frequent walking and standing, constant sitting, and lifting, carrying, pushing, or pulling 11–20 pounds; reaching above shoulder level, squatting, or kneeling.

Nice To Haves

Prior material-handling equipment (MHE) certification or knowledge of basic MHE operation.
Satisfactory completion of a forklift training program.

Responsibilities

Conduct staff meetings to review work activities, plan operations, and support continuous improvement.
Keep senior management and client representatives informed about critical operational issues.
Develop and maintain systems and procedures for safely and profitably managing operations, equipment, and products in accordance with company policies and procedures.
Manage operations to meet productivity, service, client KPI, quality, cost, and other prescribed objectives.
Comply with the site's operating agreement with the client and report ongoing cost-saving measures.
Identify and recommend ways to make operations more efficient.
Use communication and motivational techniques to supervise, counsel, and, when necessary, discipline team members fairly and equitably.
Provide direction and support to Human Resources, assist with hiring, training, and professional-development programs, and participate in performance evaluations and related HR activities.
Oversee training and evaluation of warehouse staff, including assessing trainees' progress and assigning additional duties as appropriate.
Plan daily work schedules by reviewing work orders, arrival notices, and customer instructions; assess priorities and available resources; and assign duties to warehouse staff.
Review pending work and trends and plan changes to warehouse space, supplies, equipment, or staffing.
Monitor work quantity and quality throughout the day and provide guidance and advice as needed.
Assign supervisory duties to experienced team members serving as leads and monitor their progress and any problems.
Keep the Manager advised of progress or issues requiring attention and hold regular meetings with warehouse staff to assess status and discuss improvements and developments.
Assist with physical operations as needed and ensure the right people are assigned at the right time.
Maintain team motivation and focus on customer satisfaction, and provide ongoing growth and development opportunities.
Provide input for and conduct annual performance reviews.
Support and train team members in following corporate and client Standard Operating Procedures.