Supervisor, Operations

A.P. Moller - Maersk•Grand Rapids, MI

12d•Onsite

About The Position

The Operations Supervisor monitors all operations including, but not limited to; Process shipments, prepare paperwork, communicate freight status and dispatch drivers for pick up. The supervisor will be the primary interface between Pilot Freight Services, customers, sales, system operations and vendors and provide quality customer service, while meeting company policies and procedures.

Requirements

Customer service background preferred
Ability to read key elements of financial statements in support of functional role responsibilities
Excellent communication and interpersonal skills
Must have superior organizational and time management skills
Must be approachable and motivated
Knowledge of systems utilized as it relates to logistics
Proficient knowledge of Microsoft Office
Ability to thrive in a high-pressure environment
Detail oriented and analytical

Responsibilities

Responsible for ongoing process analysis of operational systems, procedures, and staffing to drive continuous improvement in operating efficiencies.
Assist District Manager with general tasks
Responsible for ensuring safe operations as well as compliance with all OSHA regulations, all applicable laws, and Pilot’s Corporate Policies
Effectively train, supervise, coach and evaluate all direct reports to foster good communications and morale
Reviews operational key performance measures monthly as well as benchmarking data to drive any required correctional or improvement strategies
Communicating freight status and any problems to customers, vendors and other Pilot stations and personnel
Freight handling via forklift
Load/Off-load build trucks for optimal routing
Other duties as assigned