Supervisor - Operations

Wesco

23d

About The Position

The Supervisor - Operations supervises one or more departments within a warehouse operation, which may include receiving, picking, packing, shipping, wire cutting, light assembly, and warehouse housekeeping. The supervisor trains, coaches, and counsels associates and may have at least two direct reports. The role ensures compliance with operational, audit, safety, and other company policies while focusing on meeting customer requirements and contributing to the development of processes and procedures. The position reports directly to a Manager or Senior Manager Operations. The schedule is Monday through Friday; shift hours may vary based on business needs, and schedule flexibility is required. Additional details will be discussed during the interview process.

Requirements

High school degree or equivalent.
Three years of warehouse and distribution operations experience.
One year of experience leading warehouse associates.
Ability to operate a forklift or obtain forklift certification.
Strong knowledge of inventory control processes.
Knowledge of electrical, construction, or mechanical products.
Strong communication and interpersonal skills.
Strong time management skills.
Basic computer skills.
Attention to detail.
Ability to learn and use business planning systems.
Ability to resolve problems in a timely manner under stressful situations.
Comfort working in a team environment.
Ability to operate hand and power tools and equipment.
Ability to anticipate and prepare for customer needs.
Ability to lift packages weighing up to 50 pounds.
Ability to bend or stoop excessively and climb ladders.
Ability to use hand tools and heavy machinery, such as a forklift.

Nice To Haves

Forklift certification.

Responsibilities

Coordinate employee work assignments to achieve inbound and outbound service requirements.
Direct achievement of performance objectives related to productivity, quality, service, and safety.
Monitor workflow, completed work, error rates, and related metrics, and take corrective action.
Ensure procedures are observed, implemented, and enforced.
Confirm quality and inspection processes are accurate and eliminate excess costs.
Ensure a safe working environment and follow safety regulations.
Maintain accurate time, attendance, and performance management records.
Maintain positive employee relations and morale.
Recommend performance management actions.
Assist in developing and documenting warehouse processes.
Establish and monitor performance standards for warehouse functions, including pick, pack, and ship.
Process returned merchandise.
Establish and monitor performance standards for equipment, assembly, housekeeping, and related functions.
Develop and implement training certification programs and ensure warehouse employees receive training.