Supervisor, Operations

RXO • Mishawaka, IN

9d

About The Position

As a Supervisor, Operations at RXO, you will oversee daily operations and supplier performance. You will ensure transportation, communication, and customer service issues and requests are resolved in a way that meets or exceeds customer expectations. The role includes supervising Load Planners, managing operational performance and disputes, and implementing continuous improvements to reduce costs and increase performance. Supervisory duties include hiring, training, performance appraisal, discipline, and conflict resolution. The supervisor must also help maintain a safe work environment free from harassment, drugs, and workplace violence, and promptly document and report issues, concerns, and incidents to management.

Requirements

• At least 5 years of experience in transportation or logistics.

Nice To Haves

• Bachelor’s degree in a related field.
• Experience working with a Transportation Management System (TMS).
• Experience with process improvement initiatives.
• Solid leadership and collaboration skills, including the ability to supervise, coach, and influence employees effectively.
• Willingness to work cross-functionally on multiple accounts.
• Excellent verbal and written communication skills, including presenting clean, organized, and thorough information and data appropriate for the intended audience.

Responsibilities

• Review available freight for linehauls and routes to maintain the lowest-cost options within a private fleet.
• Handle Load Planners responsible for building routes, updating tracking information, and dispatching carriers.
• Investigate and resolve internal issues affecting job performance, employee morale, or customer satisfaction, as well as issues submitted by customers, suppliers, or clients.
• Review procedures and work habits, implement steps to lower costs and increase performance, and introduce Lean concepts throughout the operation.
• Schedule daily workload based on customer input, supplier dispute requests, PRRs, and warning letters.
• Monitor and prioritize weekly disputes and escalation requests from customers and suppliers; compile supplier dispute data and chart supplier on-time shipping performance.
• Track and document delivery performance, maintain organized files on shipping documents, and analyze root causes of poor shipping performance.
• Hire, train, appraise performance, discipline, and resolve conflicts among employees.
• Maintain a safe work environment free from harassment, drugs, and workplace violence; promptly document and report issues, concerns, and incidents to management.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed