Supervisor, Operations

AdaptHealth, LLC•Madison, WI

12d

About The Position

The Supervisor, Operations oversees operations within a branch and leads, guides, and coordinates services to ensure medical equipment, supplies, and services are delivered accurately and on time to patients’ homes. The role collaborates with organizational leadership, health systems, hospice partners, and community referral sources to improve patient services. It also manages branch logistics and inventory, supports patient care and equipment needs, and hires, trains, and supervises staff.

Requirements

Associate degree from an accredited college required.
Five years of experience in HME leadership required.
Valid and unrestricted driver’s license in the state of residence.
Ability to co-manage in a multi-site environment.
Ability to think independently.
Decision-making, analytical, and problem-solving skills with attention to detail.
Strong verbal and written communication skills.
Strong customer service skills.
Proficient computer skills and knowledge of Microsoft Office, particularly Excel.
Ability to prioritize and manage multiple projects.
Ability to learn new technologies and the technical aptitude to understand data flows through systems and interactions between systems.

Nice To Haves

Bachelor’s degree preferred.
Relevant experience in health care, insurance customer services, claims, or billing preferred.

Responsibilities

Ensure branch services comply with applicable federal, state, and local laws, regulations, and requirements from CMS, the Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
Manage the logistics team, providing daily direction and communication to route orders efficiently and meet or exceed productivity and cost-per-delivery goals.
Manage inventory in collaboration with department leaders to ensure customers receive goods and services efficiently, promptly, and safely.
Control branch inventory and place purchase orders according to company restocking protocol.
Address service concerns, identify trends, and respond appropriately.
Work with regional and department leadership to resolve concerns and improve the patient experience.
Conduct root-cause analysis of operational and customer-service failures and implement appropriate communications and measures for improvement.
Maintain rapport with ordering physicians and referral sources, and communicate changes in patients’ conditions to physicians and others through visit reports and phone calls.
Communicate with regional and department leadership about delivery resources and organizational goals and metrics for patient care, safety, personnel, and maintenance.
Assist in resolving patient equipment problems under emergency conditions.
Assist with preventative maintenance, required service checks, and patient and environmental assessments for home respiratory equipment during scheduled patient visits.
Assume on-call responsibilities during non-business hours in accordance with company policy.
Follow procedures for personal protective equipment, infection control, and hazardous-materials handling.
Maintain patient confidentiality and comply with HIPAA guidelines.
Select and hire qualified staff, support effective onboarding, and provide comprehensive training and regular feedback.
Set job expectations; plan, monitor, and appraise employee performance; coach, counsel, and discipline staff; and develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
Establish annual department goals and objectives based on the organization’s strategic goals.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire
401(k) with company match
Paid time off plans, including six paid holidays
Employee Stock Purchase Plan
Paid parental bonding leave
Short- and long-term disability insurance
Life and AD&D insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teladoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan