Supervisor, Operations

DSV•South Bend, IN

20d•$60,000 - $75,000•Onsite

About The Position

The Operations Supervisor is responsible for daily supervision, labor management, and planning for inbound, outbound, product slotting, and customer communication activities. This includes scheduling labor and managing space, equipment, and staffing. The role supervises receiving, warehousing, and shipping in line with company service and cost objectives, under the direction of the Operations Manager or Distribution Center Manager. People-management duties include hiring and training, assigning work, evaluating performance, addressing performance issues, and resolving problems. The Supervisor ensures operations meet productivity, service, quality, safety, cost, and client requirements. The role develops staff, supports adherence to corporate and client procedures, communicates operational issues to management and clients, and assists with physical operations as needed. The position is based at DSV’s South Bend, Indiana location and is scheduled Monday through Friday, 7:00 a.m. to 4:00 p.m., with coverage of other first shifts as needed.

Requirements

High school diploma or GED.
At least 3 years of experience in logistics, distribution, or a relevant environment.
At least 1 year of supervisory experience.
Satisfactory completion of a forklift training program.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Ability to use RF scanners and WMS functions.
English reading, writing, and verbal communication skills, including business communication.
Basic to intermediate math skills to verify product quantities, count inventory, and perform related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational, personnel, communication, leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Ability to work overtime as dictated by business needs, whether mandatory or voluntary.
Ability to adapt to change and work effectively in a stimulating, fast-paced environment.
Ability to work in warehouse temperatures that are not regulated and may range from mild to moderate in warmer and colder months.
Ability to perform the essential duties, with reasonable accommodations where applicable.
Physical ability to bend occasionally; walk and stand frequently; sit constantly; lift, carry, push, and pull 11–20 pounds; and reach above shoulder, squat, or kneel.

Nice To Haves

Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.

Responsibilities

Conduct staff meetings to review work activities, plan work, and support continuous improvement.
Keep senior management and client representatives informed about critical operational issues.
Develop systems and procedures for safe and profitable management of operations, equipment, and products in accordance with company policies and client agreements.
Manage operations to meet productivity, service, quality, and client KPI objectives.
Implement and report cost-saving measures and suggest ways to improve operational efficiency.
Supervise, counsel, and when needed discipline team members; support Human Resources and hiring, training, and professional development programs.
Provide input to performance evaluations and recommendations regarding promotions, wage increases, and other HR activities.
Oversee training and evaluation of warehouse staff.
Plan daily schedules using work orders, arrival notices, customer instructions, priorities, and available resources; assign work to appropriate staff.
Review pending jobs and operational trends, and plan warehouse-space reorganization or changes to supplies, equipment, and staffing.
Train new employees or delegate training, assess trainee progress, and assign additional duties as appropriate.
Monitor work quantity and quality throughout the day, providing guidance and advice as needed.
Assign supervisory duties to experienced team members and monitor their progress and issues.
Keep the Manager informed of progress and problems requiring attention; hold regular staff meetings to assess status and discuss improvements and developments.
Assist with physical operations as needed.
Use team members’ skills effectively and maintain team motivation to support customer satisfaction.
Provide growth and development opportunities and conduct or contribute to annual performance reviews.
Support and train team members in adherence to corporate and client Standard Operating Procedures (SOPs).
Participate in cross-training activities and provide backup support across areas or departments when needed.