Supervisor, Operations

Roadrunner Transportation Services•Conley, GA

11d•Onsite

About The Position

Roadrunner is looking for ambitious, smart people who excel at execution and want to be part of real change in the LTL industry. This is a place where high performers can grow, influence outcomes, and make an impact while working directly with executives and smart people from across industries. We bring a winner mindset, take ownership, raise the bar, and measure ourselves by results. Our principles create an environment of high standards, clear ownership, and direct collaboration. We trust data over intuition, move with urgency, and hold each other accountable. Roadrunner exists to prove that LTL can be better than the industry has settled for. We built a proprietary Smart Network™ for direct, long haul, metro to metro service that delivers fewer touches, faster transit, real time visibility, and genuine accountability. We are the most tech forward company in LTL, and we are not finished widening the gap. Recognized as one of Built In Chicago’s Best Large Places to Work. Earning top marks for improvement, quality, and service. The real opportunity is still ahead: helping invent what comes next. If you want to be evaluated among the Best of the Best and help set the new standard in LTL, we should talk.

Requirements

Bachelor’s degree or 1–2 years of relevant operations or logistics experience (or equivalent combination)
Experience in transportation, LTL, warehouse, or service center operations preferred
Demonstrated ability to supervise, train, and evaluate team members
Strong working knowledge of safety protocols, compliance standards, and hazardous materials handling (Hazmat certification preferred)
Forklift certification (or ability to obtain)
Solid analytical and mathematical skills with the ability to interpret operational and financial data
Proficiency in PC applications (email, spreadsheets, database systems); AS/400 experience preferred
Effective written and verbal communication skills with the ability to engage across all levels of the organization
Proven ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment
Strong problem-solving capability in situations with limited standardization

Nice To Haves

Think in systems, not tasks—understanding how decisions impact network performance
Own outcomes, not activity—delivering measurable results under pressure
Move decisively while maintaining control and operational discipline
Lead from the front—modeling accountability, work ethic, and safety standards
Communicate clearly—ensuring alignment across teams, contractors, and stakeholders
Balance speed and accuracy—protecting both service and profitability
Adapt quickly—navigating ambiguity and shifting priorities with confidence

Responsibilities

Execute dock and terminal operations with precision, including load planning, freight handling, and linehaul coordination.
Ensure freight is processed accurately with proper routing, documentation, and data entry.
Maintain high standards for load quality, minimizing damages, OS&D incidents, and rehandling.
Step into operational roles—including forklift operations—when needed to maintain continuity.
Optimize service center performance and cost control by monitoring daily operating costs and identifying opportunities to improve efficiency and margin performance.
Support budget attainment through effective labor utilization, contractor coordination, and workflow management.
Ensure billing, rating, payroll, and administrative processes are completed accurately and on time.
Drive safety, compliance, and risk management by maintaining a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards.
Support contractor compliance including equipment standards, qualification requirements, and operational procedures.
Enforce freight security protocols and ensure adherence to company and regulatory policies.
Lead and develop frontline teams by supervising, coaching, and directing service center personnel with clear expectations and accountability.
Provide real-time feedback, performance management, and development support.
Foster a culture of ownership, teamwork, and operational excellence through visible leadership.
Coordinate across network stakeholders by partnering with linehaul contractors, drivers, and internal teams to ensure seamless freight movement.
Communicate effectively with corporate teams, customers, and external partners.
Resolve operational issues quickly, applying sound judgment in dynamic, variable conditions.