Supervisor - Operations

Wesco•Alsip, IL

24d

About The Position

As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation, which may include receiving, picking, packing, shipping, wire cutting, light assembly, and warehouse housekeeping. You will report directly to a Manager or Senior Manager Operations. You will train, coach, and counsel associates and may have at least two direct reports. You will comply with operational, audit, safety, and other company policies, focus on meeting customer requirements, and contribute to the development of processes and procedures. The typical shift is from 7 AM to 3:30 PM. Flexibility is required because shift times may vary based on operational and team needs.

Requirements

High school degree or equivalent.
Three years of warehouse and distribution operations experience.
One year of experience leading warehouse associates.
Ability to operate a forklift or obtain forklift certification.
Strong knowledge of inventory control processes.
Knowledge of electrical, construction, or mechanical products.
Strong communication and interpersonal skills.
Strong time management skills.
Basic computer skills.
Attention to detail.
Ability to learn and use business planning systems.
Ability to resolve problems in a timely manner under stressful situations.
Comfort working in a team environment.
Ability to operate hand and power tools and equipment.
Ability to anticipate and prepare for customer needs.
Ability to lift packages up to 50 pounds.
Ability to perform work involving excessive bending or stooping and climbing ladders.
Ability to use hand tools and operate heavy machinery such as a forklift.

Nice To Haves

Forklift certification.

Responsibilities

Coordinate employee work assignments to achieve inbound and outbound service requirements.
Direct achievement of performance objectives related to productivity, quality, service, and safety.
Monitor workflow, completed work, error rates, and related metrics, and take corrective action.
Ensure procedures are observed, implemented, and enforced.
Confirm that quality and inspection processes are accurate and excess costs are eliminated.
Ensure a safe working environment and compliance with safety regulations.
Maintain accurate time, attendance, and performance management records.
Maintain positive employee relations and morale.
Recommend performance management actions.
Assist in developing and documenting warehouse processes.
Establish and monitor performance standards for warehouse functions, including picking, packing, and shipping.
Process returned merchandise.
Establish and monitor performance standards for equipment, assembly, housekeeping, and related functions.
Develop and implement training certification programs and ensure warehouse employees receive training.