Supervisor, Operations

Roadrunner•Livermore, CA

10d•$70,304 - $80,000•Onsite

About The Position

The Operations Supervisor is an execution leader in Roadrunner’s service center, responsible for precise, safe, and financially disciplined daily dock, freight, and operational activities. The role translates network strategy into practice by balancing throughput, cost control, service quality, and compliance in a fast-paced less-than-truckload (LTL) environment. It supports shipment integrity, efficient load flow, consistent linehaul and local delivery operations, reliable service outcomes, terminal profitability, and network efficiency. The supervisor oversees dock and terminal operations, including load planning, freight handling, linehaul coordination, accurate routing and documentation, and data entry. The role monitors operating costs, supports budget performance through labor and workflow management, and ensures billing, rating, payroll, and administrative processes are timely and accurate. It also maintains safety, regulatory, contractor, and freight-security standards; leads and develops service center personnel; and coordinates with contractors, drivers, internal teams, customers, and external partners to resolve operational issues. This is an onsite position in San Francisco, California. The work takes place in indoor and outdoor shop and dock environments. It involves heavy physical activity, frequent movement and handling tasks, occasional lifting of objects up to 100 pounds, loud noise, and possible exposure to dock odors, wet or humid conditions, fumes, airborne particles, moving mechanical parts, chemicals, vibrations, and outdoor weather. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Bachelor’s degree, or 1–2 years of relevant operations or logistics experience, or an equivalent combination.
Demonstrated ability to supervise, train, and evaluate team members.
Strong working knowledge of safety protocols, compliance standards, and hazardous materials handling.
Forklift certification or ability to obtain certification.
Solid analytical and mathematical skills, including the ability to interpret operational and financial data.
Proficiency in PC applications, including email, spreadsheets, and database systems.
Effective written and verbal communication skills, with the ability to engage across all levels of the organization.
Ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment.
Strong problem-solving ability in situations with limited standardization.
Ability to perform strenuous physical activities and, occasionally, lift objects up to 100 pounds.
Ability to work in indoor and outdoor environments, including conditions involving loud noise and occasional exposure to wet or humid conditions, fumes or airborne particles, moving mechanical parts, chemicals, vibrations, or outdoor weather.

Nice To Haves

Experience in transportation, LTL, warehouse, or service center operations.
Hazmat certification.
AS/400 experience.

Responsibilities

Oversee daily dock operations, including load planning, freight handling, and linehaul coordination.
Ensure freight is processed accurately, including proper routing, documentation, and data entry.
Maintain load quality and minimize damages, OS&D incidents, and rehandling.
Perform operational duties, including forklift operation, when needed to maintain continuity.
Monitor daily operating costs and identify opportunities to improve efficiency and margins.
Support budget attainment through effective labor utilization, contractor coordination, and workflow management.
Ensure billing, rating, payroll, and administrative processes are completed accurately and on time.
Maintain a safe and compliant environment aligned with DOT, OSHA, and hazardous materials standards.
Support contractor compliance with equipment standards, qualification requirements, and operating procedures.
Enforce freight security protocols and company and regulatory policies.
Supervise, coach, and direct service center personnel, setting clear expectations and accountability.
Provide real-time feedback, performance management, and development support.
Foster ownership, teamwork, and operational excellence through visible leadership.
Coordinate with linehaul contractors, drivers, internal teams, corporate teams, customers, and external partners to support freight movement.
Resolve operational issues promptly using sound judgment in dynamic and variable conditions.