Supervisor, Operations

A.P. Moller - Maersk•Joplin, MO

19d•$60,000 - $65,000

About The Position

The Supervisor, Operations supervises and coordinates warehouse activities involving ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts. The position plans inbound and outbound work to meet customer metrics, manages staffing and payroll, assigns employees, tracks productivity and KPIs, and supports inventory accuracy and resolution of discrepancies. The supervisor communicates and updates operational procedures, ensures safe work practices, and maintains effective working relationships while resolving employee grievances. The role directly supervises 20 or more Operations employees and performs related supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and problems. Work is performed on a rotating schedule of three days from 8 a.m. to 5 p.m. and two days from 2 p.m. to 11 p.m. The position is described as clerical and administrative in a professional office setting, with possible remote work at times.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Minimum of 3 years of warehouse operations management experience.
Experience working in a production-based, fast-paced environment.
Warehouse performance management experience.
3 or more years of supervisory experience.
3 or more years of freight or transportation experience.
3 or more years of routing and operations experience.
Experience with DOT regulations.

Nice To Haves

Ability to speak Spanish.

Responsibilities

Review the inbound appointment log and open order report daily to plan work activities.
Plan inbound and outbound schedules to meet customer metrics.
Manage staffing needs based on workload and schedule staff accordingly.
Assign workers to duties based on workload and shipping schedules.
Review and update operational procedures and ensure they are communicated to and understood by warehouse associates.
Track productivity and KPIs.
Work with Inventory Control to support the highest possible inventory accuracy.
Manage department payroll.
Advise employees on handling items and on equipment, methods, storage, maintenance, shipping, and related problems.
Trace item histories to investigate inventory and stock-control record discrepancies and recommend corrective actions.
Manage work procedures, prepare work schedules, and expedite workflow.
Issue written and oral instructions.
Ensure proper safety procedures are followed.
Maintain harmony among workers and resolve grievances.
Interview, hire, train, assign, and direct employees; appraise performance; reward and discipline employees; and address complaints and resolve problems.