Supervisor, Operations

Performance Team•Stockton, CA

18d•$65,000 - $70,304

About The Position

The Supervisor, Operations supervises and coordinates warehouse or stockroom activities involving ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts. The role plans and organizes daily work to meet customer metrics, manages staffing and schedules, tracks productivity and performance, and ensures operational procedures and safety practices are followed. The position directly supervises more than 20 Operations employees and carries out supervisory responsibilities in accordance with organizational policies and applicable laws, including hiring, training, work direction, performance appraisals, discipline, and resolution of employee concerns.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Must be authorized to work for any employer in the United States.

Responsibilities

Review the inbound appointment log and open order report each day to plan work activities.
Plan inbound and outbound schedules to meet customer metrics.
Determine staffing needs based on workload and schedule staff accordingly.
Assign workers to specific duties based on workload and shipping schedules.
Review and update operational procedures and ensure they are communicated to and understood by warehouse associates.
Track productivity and evaluate performance by individual, function, and department.
Work with Inventory Control to maintain the highest possible inventory accuracy.
Manage department payroll.
Advise employees on handling received, stored, and shipped items; equipment use; stock maintenance and shipment; and related problems.
Trace item histories to identify reasons for discrepancies between inventory and stock-control records and recommend remedial actions.
Determine work procedures, prepare work schedules, and expedite workflow.
Issue written and oral instructions.
Ensure proper safety procedures are followed.
Maintain harmony among workers and resolve grievances.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.