Supervisor, Operations

AdaptHealth•Spokane, WA

About The Position

The Supervisor, Operations oversees operations within a branch and leads, guides, and coordinates services to ensure medical equipment, supplies, and services are delivered accurately and on time to patients’ homes. The role works with organizational leadership, health systems, hospice partners, physicians, and community referral sources to improve patient services and experience. The supervisor manages logistics, branch inventory, staffing, and operational performance while ensuring compliance with applicable laws, regulations, accreditation requirements, and company procedures. The position also supports patient equipment issues and scheduled home visits, maintains communication with referral sources, and assumes on-call responsibilities outside business hours in accordance with company policy. The role requires an associate degree and five years of HME leadership experience. A bachelor’s degree and relevant experience in healthcare, insurance customer service, claims, or billing are preferred. The stated salary is $80,168.00.

Requirements

Associate degree from an accredited college.
Five years of experience in HME leadership.
Valid and unrestricted driver’s license in the state of residence.
Strong ability to co-manage in a multi-site environment.
Ability to think independently.
Decision-making, analytical, and problem-solving skills with attention to detail.
Strong verbal and written communication skills.
Strong customer service skills.
Proficient computer skills and knowledge of Microsoft Office, specifically Excel.
Ability to prioritize and manage multiple projects.
Ability to learn new technologies and technical aptitude to understand data flows and system interactions.

Nice To Haves

Bachelor’s degree.
Relevant experience in healthcare, insurance customer service, claims, or billing.

Responsibilities

Ensure branch services comply with applicable federal, state, and local laws and regulations, including requirements from CMS, the Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
Manage the logistics team, providing daily direction and communication so orders are routed efficiently and productivity and cost-per-delivery goals are met or exceeded.
Manage branch inventory and collaborate with department leaders to ensure customers receive goods and services promptly, efficiently, and safely.
Control branch inventory and place purchase orders according to company restocking protocol.
Address service concerns, identify trends, and work with regional and department leadership to resolve issues and improve the patient experience.
Conduct root cause analysis of operational and customer service failures and implement appropriate communications and measures for improvement.
Maintain rapport with ordering physicians and referral sources, and communicate changes in patients’ conditions through visit reports and telephone calls.
Communicate with regional and departmental leadership about delivery resources and organizational goals and metrics for patient care, safety, personnel, and maintenance.
Assist in resolving patient equipment problems under emergency conditions.
Assist with preventive maintenance, required service checks, and patient and environmental assessments on home respiratory equipment during scheduled patient visits.
Assume on-call responsibilities during non-business hours in accordance with company policy.
Follow procedures for personal protective equipment, infection control, and hazardous materials handling.
Maintain patient confidentiality and comply with HIPAA guidelines.
Select and hire qualified staff, support effective onboarding, and provide training and regular feedback.
Manage staff performance by communicating expectations, planning and monitoring results, appraising performance, coaching, counseling, and disciplining employees, and enforcing systems, policies, procedures, and productivity standards.
Establish annual department goals and objectives based on the organization’s strategic goals.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teladoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.