Supervisor, Operations
About The Position
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, SGC, Beckett, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have authenticated and graded millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Florida, Jersey City, Hong Kong, Mexico, Paris, Shanghai, and Tokyo. We’re looking for an Operations Supervisor for our Beckett team to launch a new card grading operation in Tigard, Oregon. The role oversees the end-to-end card grading process: receiving, research & ID, encapsulation, quality control, imaging, invoicing, and shipping responsibilities across the operation. This is an exciting opportunity to be one of our first employees in a brand new office space and join a team that is growing quickly. You’ll report to the Operations Supervisor and work from the Tigard, Oregon office Monday through Friday for a shift from between the hours between (6:30 am - 5:00 pm). Initial training will take place at Beckett’s Plano, Texas headquarters. In addition to managing the on-site operations, this Supervisor and the operations team may occasionally be asked to travel to card shows over the weekend on the West coast to support on-site grading operations. Onsite Requirement: This role requires you to be onsite in the office 5 days per week.
Requirements
- Proficient in Microsoft applications (Word, Excel, Outlook, Office 365)
- Must be able to multi-task and manage time efficiently, prioritizing what work needs to be done first
- Strong organizational skills to achieve production goals and maximize productivity
- Balance team and individual responsibilities, ability to work in a positive team environment
- Works well under pressure
- Quickly and accurately identify and resolve problems with limited supervision
- Proven experience as supervisor or relevant role
- Bachelor’s Required
Responsibilities
- Ensure that the department meets the projected quarterly revenue and profit goals through motivating, coaching, and training employees
- Implement and enforce policies and procedures to be followed in order to optimize maximum productivity
- Organize the workflow and ensure that employees understand their duties and delegated tasks; establish daily objectives and weekly schedules
- Monitor employee productivity
- Coach, counsel, and discipline employees providing constant feedback and evaluation. Make recommendations for promotions to Operations Manager
- Resolve discrepancies with submissions by using standard operating procedures including calling or emailing customers
- Track and create KPIs and Metrics monthly to be submitted to management; working cross-functionally with other departments
- Occasional travel to trade shows and events
Benefits
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All salaried employees are eligible for flexible time-off
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
